Please correct me if I am not thinking clearly as I admit I am not an expert, just a beneficiary of others hard work, but why is the total percentage always 100? I understand that the percentage equals 100 based on the amount of active data coming in. If the total data is 200k and VOIP is using 50k, then it is using 25%. Would it make better sense to change the total based on the ceiling listed in the QOS Basics? If the incoming ceiling to 6000k and VOIP is using 50k, what is that .8%. I guess all 3 graphs would get alot less dramatic since idle percentages would dominate the graphs. If you have a conntrack of 8192 and only 100 are active and 3 of them are download, the download piece of the pie would be pretty insignificant looking. What are your thoughts? Thanks for your time.