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BEFCMU10 Firmware Update Problem

Discussion in 'Other Linksys Equipment' started by strtrkn, Mar 14, 2007.

  1. strtrkn

    strtrkn Guest

    Around 10pm PST 3/12 my BEFCMU10 v3.0 stops getting a signal from comcast. This has happened before, so being a good techie, I went to troubleshoot. I recycle the modem, the router, the pc, leaving plenty of time in-between for reboots. I also changed out the cables, connected the pc directly to the modem, with no change. When everything comes back up I take a look at the modem log to see an error that I have never before seen. It appears that Comcast has tried to flash the firmware on my little modem (which I own). After reading multiple forums on this subject, I know that they do this every once in awhile to account for speed updates, etc. However, this is the first time that it has failed and not corrected itself.

    I have talked to 2 comcast reps (1 via phone & 1 in live chat) and both of them said the same thing. "we do not do firmware updates for your device". I even gave them the exact errors that appeared in the modem log.

    I'm hoping someone else has ran across this or something similar. When I asked if they could give me a working version of firmware to see if I could fix it, I think they thought I was nuts. I have to have web access for my job after I leave work, since 1/2 of my team works around the world. So waiting for them to fix it (it's going to be 4 days before they can come out) is not ideal.

    I'm attaching the screenshot of the error log & also of the system info screen. Any help anyone can give me would be much appreciated. Thanks!
     

    Attached Files:

  2. ka9yhd

    ka9yhd LI Guru Member

    Since you have evidence of the failed firmware update you could always file a complaint with the FCC Or your Attorney Generals Office in the state you live in.
    Another place to inquire about this is the forums at http://dslreports.com

    Most companies that offer Internet access only support the equipment that they provided.
    Everytime that I have a problem with my DSL line and call my ISP, they want me to connect a computer directly to the modem and they prefer the computer has Windows on it.
     
  3. strtrkn

    There is a hard reset button (little hole in back of modem) if you use a small pointy thing (eyeglass screwdriver) you can push the button in. This should clear the memory of the device. Hopefully the next firmware update will work
     

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