Around 10pm PST 3/12 my BEFCMU10 v3.0 stops getting a signal from comcast. This has happened before, so being a good techie, I went to troubleshoot. I recycle the modem, the router, the pc, leaving plenty of time in-between for reboots. I also changed out the cables, connected the pc directly to the modem, with no change. When everything comes back up I take a look at the modem log to see an error that I have never before seen. It appears that Comcast has tried to flash the firmware on my little modem (which I own). After reading multiple forums on this subject, I know that they do this every once in awhile to account for speed updates, etc. However, this is the first time that it has failed and not corrected itself. I have talked to 2 comcast reps (1 via phone & 1 in live chat) and both of them said the same thing. "we do not do firmware updates for your device". I even gave them the exact errors that appeared in the modem log. I'm hoping someone else has ran across this or something similar. When I asked if they could give me a working version of firmware to see if I could fix it, I think they thought I was nuts. I have to have web access for my job after I leave work, since 1/2 of my team works around the world. So waiting for them to fix it (it's going to be 4 days before they can come out) is not ideal. I'm attaching the screenshot of the error log & also of the system info screen. Any help anyone can give me would be much appreciated. Thanks!