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BEFW11S4 v4 Streaming Video Disconnect

Discussion in 'General Discussion' started by kwjohns, Jun 17, 2006.

  1. kwjohns

    kwjohns Guest

    I have the Linksys BEFW11S4 v4 router, and almost anytime I watch streaming video on the net (primarily Real or Windows Media Player streams), my router will just suddenly drop my net connection. To get my internet connection back, I have to disconnect the router from my adapter or reset it.

    Anyone know what causes this?
     
  2. sreevas

    sreevas Network Guru Member

    fix

    this is because the router is not able to perform it's job properly because of the low RAM speed in the router when u watch video the router uses more memory so at one point of time it looses the internet connection so plug in the power adapter straight in to the wall outlet and not in the power strip and update the router with the latest firmware u can find the firmware in www.linksys.com/download check it out im sure it will work perfectly pls mail me the result to sreevas.v@gmail.com thanks.
    sreevas.
     
  3. JimGoose

    JimGoose LI Guru Member

    I still have this problem and always have, it seems ever since installing the last released firmware. I don't consider this a good router. I'm hoping flashing to an older firmware ( befw11s4_v4_v1.50.14_code.bin ) will help the dropped connections, streaming problems.


    Well I just flashed to befw11s4_v4_v1.50.14_code.bin and i'm pleased to see that CNN's streaming video works unlike before.
     
  4. rjones

    rjones LI Guru Member

    BEFW11S4 Disconnect Firmware

    I have tried all the answers in all the threads and the only thing that will keep the

    BEFW11S4 from disconnecting is to revert back to firmware version 1.50.14.

    It is not published but you can get the older firmware from linksys at:

    ftp.linksys.com/pub/network/befw11s4_v4_v1.50.14_code.bin

    Also download the installer at:

    ftp.linksys.com/pub/network/BEFW11S4_v15014_tftp.exe

    Run the installer and point it to the downloaded .bin and your troubles will be over.

    No more disconnects, especially when downloading video. Thank you Linksys for not having the

    older firmware available where anyone can find it. Thank you Tech Support for not making

    this fix common knowledge. Admit it, version 1.50.20 is the cause of the disconnects.
     
  5. chuckgo

    chuckgo Guest

    Had same issue, down graded Firmware to 1.50.20 and am now able to stream video.

    I am Certified "MCSE + Security", Network Consultant, and have been known to recommend products to my clients.
    What do you suppose I say when asked about Linksys ?

    ----
    I contacted Tech support
    Customer = Me
    Response = Linksys support
    ----

    Customer 12/23/2005 10:30 AM
    BEFW11S4 ver 4 Firmware Version: 1.52.02

    Any time I attempt to view a video stream the router freezes and Internet access is lost.
    I then have to power cycle the router to regain access.

    to restate

    I am unable to watch any streaming video (Windows, Real Audio, etc) and the router stops responding when it is attempted.

    Question: What may be causing this and How to correct.
    -----

    And they replied in just under 6 hrs, not bad for email support

    They did say in each reply

    "This correspondence is considered confidential and any reproduction for the purpose of public disclosure is forbidden without written permission by the author signed above. If you are not the intended recipient, please immediately notify the sender and delete any copies"

    However, they have for one reason or another deleted my user account on their website, and I did not actually sign a non discloser agreement.
    So...
    ----

    Response (Madonna D(13051)) 12/23/2005 04:19 PM

    Dear Valued Linksys Customer,

    Thank you for contacting Linksys Technical Support.

    The Linksys router has a built-in NAT firewall. The NAT firewall is used to share Internet connection on multiple computers using only one public IP address from the Internet Service Provider.

    You have to open port numbers for the router to allow special applications to pass through. Different applications use different port numbers. You may open port numbers on the router’s port forwarding page. Use www.google.com to search for the port numbers you need to open for the video streaming.

    I included the URL where you can get the instructions on how to open port number on the Linksys router.

    http://linksys.custhelp.com/cgi-bin.../std_adp.php?p_faqid=568&p_created=1084217376
    http://linksys.custhelp.com/cgi-bin.../std_adp.php?p_faqid=688&p_created=1084219690

    You have to set static IP address and DNS servers on your computer. The Linksys router’s default IP address is 192.168.1.1. Computers connected to the router should have 192.168.1.x provided that the router is set to 192.168.1.1. X can be any number less than 255.

    Here is the link on how to set static IP address on the computer. You may also enter the DNS servers. Copy the DNS servers from the router’s status page.

    http://linksys.custhelp.com/cgi-bin.../std_adp.php?p_faqid=534&p_created=1084216588

    If you have any further questions, feel free to visit our Knowledge Base at http://www.linksys.com/kb/.

    Regards,

    Madonna De Venecia
    Badge ID 13051
    Linksys - A Division of Cisco System, Inc.

    --------

    The above answer from Linksys did not fix the problem,
    Madonna did not have a clue, I think she was attempting to, baffle with brilliance but was in fact befuddling with Bovine Excrement.

    Cool, Madonna is willing to help me with my problem.
    Then again maybe NOT
    She did included,
    "If you have any further questions, feel free to visit our Knowledge Base at http://www.linksys.com/kb/. "
    Was she saying.... I have answered your question ... Now read the manual... ?

    ----

    I wrote back

    ----

    Customer 12/23/2005 04:58 PM

    Port forwarding is described as
    PORT RANGE FORWARDING

    Port Range Forwarding can be used to set up public services on your network. When users from the Internet make certain requests on your network, the Router can forward those requests to computers equipped to handle the requests. If, for example, you set the port number 80 (HTTP) to be forwarded to IP Address 192.168.1.2, then all HTTP requests from outside users will be forwarded to 192.168.1.2. IT IS RECOMMENDED THAT THE COMPUTER USE STATIC IP ADDRESS.

    You may use this function to establish a web server or FTP server via an IP Gateway.

    I am not sure you understand my issue

    I am not attempting to serve streaming video.
    I am attempting to access a source on the internet.

    When I attempt to view a streaming video source from the Internet from any PC inside the 192.168.1.X subnet, the router locks up.
    and requires a power off reset.

    -----

    Response (Madonna D(13051)) 12/23/2005 09:35 PM
    Dear Valued Linksys Customer,

    Thank you for contacting Linksys Technical Support.

    You have to open port numbers for the router to allow the special applications to pass-through. Please follow the instructions I forwarded on my previous E-mail and contact us again if problem persists.

    You may also use the router's DMZ Host feature. Please follow the steps below:
    1. On the computer that is connected to the Linksys router, open a web browser such as Internet Explorer or Netscape.
    2. Type http://192.168.1.1 <http://192.168.1.1/> into your browser’s Address or Location bar and click Go or press the [Enter] key on your keyboard. The IP address 192.168.1.1 is the default IP address of Linksys routers.
    3. A user name and password prompt will appear. Leave the user name field blank (empty), and type in admin (lowercase) for the password. The password admin is the default password of Linksys routers.
    4. Click on the Application and Gaming tab.
    5. Open the DMZ Host page and enter the computer's IP address.
    6. Save the settings.

    Check if you will experience the same problem.

    If you have any further questions, feel free to visit our Knowledge Base at http://www.linksys.com/kb/.

    Regards,

    Madonna De Venecia

    -----


    Translation ... Madonna would like me to place gold bouillon on the floor, leave all the doors and windows open, put a sign in the front yard that says "$$$ inside, Please do not steal"

    But clearly she did not understand my need.

    Placing a PC/server in a DMZ disables all firewall protection for the PC identified in step 5.
    NOT Good...
    Can you imagine ... I am flabbergasted at this point...

    Basically I have been told, to fix my router locking up when accessing video from the Internet, I needed to open my PC up to the world.

    As a troubleshooting step, I did make sure my antivirus was up-to-date, made sure I had no open shares, and placed my PC in the DMZ , and attempted to access streaming video.
    Guess what... the router locked up...

    ---

    Maybe if I explain it again ?

    ----

    Customer 12/23/2005 10:43 PM

    I do not wish to set up a server service
    I want to resolve the issue of the router locking up and becoming non responsive when an internal user access an external source.
    This is not an issue of users from the Internet making requests to an internal PC.

    i.e. the computer on the private network STARTS a communication, The remote site responds, The router crashes

    ­----
    I can say , even if the router threw away the reply, because it could not decide which internal PC to forward it to, it should not crash the router.
    Support replied ....
    ----

    Dear Valued Linksys Customer,

    Thank you for contacting Linksys Technical Support.

    Port forwarding is not only used for servers. You may also use it for special applications behind the router.

    Another option that you may use is the port triggering. It will open the port numbers for internal user to be able to access external source. Just simply enter the port numbers of the application.

    Please reply with the following information:
    • Did you already upgrade the router’s firmware?
    • What was the router’s old firmware version?
    • Operating system of the computer.
    • Number of wired and wireless computers.
    • Do you have the same problem on other computers?
    • Do you have the same problem once you bypass the router and connect one computer to the modem?
    • Did you already set the computer to DMZ Host?

    If you have any further questions, feel free to visit our Knowledge Base at http://www.linksys.com/kb/.

    Regards, Madonna

    ----------

    At this point Madonna seems think that maybe there is a hardware issue and wants to start troubleshooting.

    My reply ...
    ---------

    Customer 01/03/2006 07:29 AM

    Solved with a competitors product

    --------
    Up to this point Madonna has bee signing with " Regards, "
    However I am not sure how she regards me.

    To look at attentively; observe closely.
    To look upon or consider in a particular way: I regard him as a fool.
    To hold in esteem or respect: She regards her teachers highly.
    To relate or refer to; concern: This item regards their liability.
    To take into account; consider.

    Now she gets sincere

    ---

    Response (Madonna D(13051)) 01/03/2006 09:11 PM
    Dear Valued Linksys Customer,

    Thank you for contacting Linksys Technical Support.

    We appreciate your time in giving us your feedback. Please accept our apology for the inconvenience you have experienced. Rest assured that we will take action to improve our products and services to better meet your needs.

    If you have any further questions, feel free to visit our Linksys Knowledge Base at http://www.linksys.com/kb/ or send us an e-mail at support@linksys.com so that we can assist you.

    Thank you and have a nice day.

    Sincerely,

    Madonna De Venecia
    Badge ID 13051
    Linksys - A Division of Cisco System, Inc.
    Website: http://www.Linksys.com
    Network Setup: http://www.linksys.com/edu/

    ------
     

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