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Bluescreen shutdown with following message

Discussion in 'Other Linksys Equipment' started by owawa64, Jul 18, 2005.

  1. owawa64

    owawa64 Network Guru Member

    An analysis at Microsoft has investigated this online crash analysis and determined that an unknown error occurred in BEFCMU10 Etherfast Cable Modem with USB (BEFCMU10.sys, BEFCM3XP.sys). I am running XP using Comcast Cable Co's DSL. Any suggestions or help? Thanks
     
  2. DocLarge

    DocLarge Super Moderator Staff Member Member

    Maybe I missed something!?!?!?!

    What's the message your post is referring to?

    Doc
     
  3. owawa64

    owawa64 Network Guru Member

    The message was in reply to a computer crash where Microsoft makes the screen blue and notiffies you that a "serious error" has occurred.
     
  4. DocLarge

    DocLarge Super Moderator Staff Member Member

    Umm, alright...

    Never mind about the blue screen, I'm awake now. Basically, your computer "blue screened" because it couldn't load the drivers for your cable modem. 8 out 10 times, a microsoft OS will "blue screen" on you due to hardware not being compatible.

    So, disconnect the usb modem from your computer, and delete all of the drivers and setup files that it came with. After that, you computer should be alright, however, you might need to look for a different way to connect.

    FYI; you can't go wrong with good ole ethernet, so take a look at the Motorola Surfboard modem and even Toshiba...

    Doc
     
  5. owawa64

    owawa64 Network Guru Member

    Thank you sir. I will do as you suggest and see what happens. I apologize for providing so little information, but I am running Windows XP on a Dell 9100 computer and had hooked up my Comcast DSL service to my Linksys cable modem. Things were working well, then several hours after transferring data from my laptop using AlohaBob Relocator I experienced this sudden "blue screen" crash, which then precipitated the messsage from Microsoft that I included in my first posting. I rebooted, used the computer again for awhile, then the system crashed again ( no new programs were involved). I have restored the system to prior to AlohaBob installation but it doesn't seem to help. Microsoft's message seems to point to the Linksys cable modem as the problem. What's confusing is that it seems to be intermittent! I can delete/reinstall the Linksys drivers, etc and see if this helps. I have a Dell tech coming this Thursday to help install a wireless system (also using Linksys) so I would like to be able to use the Linksys products I have already purchased if at all possible. Thanks, Troy Scott
     

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