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Cannot download from a Webpage

Discussion in 'General Discussion' started by barry286, Jan 2, 2008.

  1. barry286

    barry286 LI Guru Member

    A belated Happy New Year to you all.

    I cannot download licences from the MSN music page and need someone's help.
    I moved my PC upstairs and access the Internet via Homeplugs, i.e via the electrical sockets. Everything worked well until about 2 months ago when I was suddenly blocked from downloading licences from "drdownload.od2.com". The PC tries to access it but then times out. If I move the PC back downstairs and access the Internet directly I have no problem, it is only when I try from upstairs that I am blocked.
    I contacted Homeplugs and they assured me that the plugs do not have a firewall installed. MSN have not been able to assist me and I have tried working from the Linksys site but I do not seem to have the same webpage as is shown on the instruction page.
    I am not an I.T. professional so would appreciate some assistance if possible.
    Many thanks,
    Barry.
    Scotland
     
  2. Toxic

    Toxic Administrator Staff Member

    when the pc is downstairs and upstairs what is the IP address of the PC?

    goto start, run. type in the word

    cmd

    then type in

    ipconfig

    see if these are both the same first of all.
     
  3. barry286

    barry286 LI Guru Member

    Thanks, I will try that but it will be sometime over the next few days.
    Barry
     
  4. barry286

    barry286 LI Guru Member

    I.P. Address

    I have checked both locations and the I.P. addresses are identical as are the Subnet Mask and Default Gateway. What else can I do to overcome this problem?

    Many thanks,
    Barry.
     
  5. Toxic

    Toxic Administrator Staff Member

    have you tried running a ping to say www.msn.co.uk and noticed any time out errors when it is upstairs?

    is the pc still using the home plugs downstairs or not?
     
  6. barry286

    barry286 LI Guru Member

    I can access the MSN page and play music clips without any difficulty it is only when I try to play music I have bought that the problem arises. The Media Player trys to recover the licence from "drdownload.od2.com" and this is where it fails. I did try pinging this particular site following the instructions from the Linksys help files but was unsuccessful.
    The Homeplugs are used only by my PC upstairs, my son's PC is cabled.
    Regards,
    Barry
     
  7. barry286

    barry286 LI Guru Member

    As a matter of interest I tried pinging www.msn.co.uk, msn.co.uk and www.linksysinfo.org and received some interesting results. The msn website achieved a 75% loss of packets whilst linksys had a 100 success rate. Is this significant?
    I am attaching a screen print for your perusal.
    Barry
     
  8. barry286

    barry286 LI Guru Member

    My apologies but the screen shot will not upload as it exceeds the maximum size allowed. MSN are puzzled as to the reason for this problem and I would appreciate any help or suggestions e.g. would restoring the PC to a period before the problem arose help?

    Thanks,
    Barry
     
  9. Ofer80

    Ofer80 Guest

    Some one can give direct link for download?
     
  10. barry286

    barry286 LI Guru Member

    I have already purchased and downloaded the songs/music however when I try to play anything the programme accesses the website to confirm the existence of a licence. It is at this point that the problem arises meaning that I cannot play songs for which I have already paid.

    Barry
     
  11. barry286

    barry286 LI Guru Member

    I have managed to overcome this problem by changing the MTU value to 1400. I am now able to access the website and download the licences.
    Thanks for your help in the past.
    Barry
     
  12. Toxic

    Toxic Administrator Staff Member

    if you download the TCP Optimizer from out downloads section and run it on your PC that is having the problem there is a TAB with a MTU Feature that will test and report you maximum MTU size for your PC.
     

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