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can't remote desktop to laptop

Discussion in 'Cisco/Linksys Wireless Routers' started by c_toomer@comcast.net, Oct 24, 2007.

  1. c_toomer@comcast.net

    c_toomer@comcast.net LI Guru Member

    WRT54G. My issue is with Remote Desktop from PC to laptop. I can connect from home laptop (Vista Ultimate) to office pc (XP Pro) and to another home pc (XP Pro) on the same router. I can connect to the laptop from my home pc but not from my office pc. I have a static IP and port range forwarding for port 3389 to the static IP. I can ping to the router IP but not to the static IP. I’m not sure what IP I should be able to ping to and I’ve tried different IP numbers for the RD connection. Disabling the firewall (AVG) has no effect. The message I’m getting is ‘This computer can’t connect to the remote computer. Try connecting again…’ I’m thinking the router setup must be the problem but don’t know where to look. Anyone seen this before?
     
  2. SoonerAl

    SoonerAl LI Guru Member

    Any chance the office network is blocking TCP Port 3389 outbound?

    Can you connect to the laptop PC, while its on your local LAN, from a PC at another location other than at work?

    Can you connect from the office PC to the home desktop XP Pro Remote Desktop host PC?

    You can test port forwarding through your home router by going to the http://www.canyouseeme.org site from the home Remote Desktop host PC.
     
  3. c_toomer@comcast.net

    c_toomer@comcast.net LI Guru Member

    remote desktop

    The office network wasn't blocking 3389 outbound before I configured the laptop and the router.

    I can connect to the laptop from the PC within my network; I haven't tried from another location outside yet.

    I can no longer connect from the office to the XP PC.

    I tested port forwarding and got this message so I guess there's a problem with the port. I'm using the AVG firewall not the Windows firewall and RD is an allowed application.

    Error: I could not see your service on xx.xx.xx.xxx on port (3389)
    Reason: Connection refused
     

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