Ok , so i just got woken up by a call from one of the senior managers in our networking services division. From my very limited understanding of Cisco,this is the story. His team has just finished a big installation of Cisco IP phones for a call centre in the east rand, they have two scripts running on Cisco boxes one is CRA editor and the other CRM(could be CM from what i have googled). They need to be able to get the two scripts to communicate with each other. If any of the Cisco experts on the forum can help pls post here or pm me. Much appreciated guys!