I downloaded Link Logger from your site. Set it up and was very happy with the program. I placed the online order. I enter the key number exactly as requested. My account was billed and I received an email with my key number (as I had entered it) and next to License number there was * invalid key * contact sales at linklogger. I have sent the email to sales. Now I will see how quickly this is resolved. There must be a problem with your order site because I double and triple checked the key number and it is correct. Please see I get my license ASAP. Thanks Charlie C update: Licence as email and worked fine. This is a great prg with excellent verified support.