(I did post this on Voxilla too). Hi, I am a new user of SPA3000/3102, and as somebody mentioned: this device is very smart (and I am very dumb)! Setting: We have 2 offices, mainoffice and suboffice. Suboffice is not always staffed so phonecalls are forwarded to mainoffice line#1. Forwarding is handled via Verizons "call forwarding feature", staff manually punches in "*72p9p18005551212" on line#1 before they leave the suboffice. After business hours the phoneline#1 in the mainoffice itself is not staffed and gets forwarded to a calling center. Saving: The forwarding and frequent office to office talks costs quite some money in long distance per month. I figured a device like the SPA3000 would amortize itslef within a short time. New Setup: So I got an SPA3000 for the suboffice and set it up and it works fine using an (S0<:firstname.lastname@example.org:5060>) style dialplan and setting all time delays to zero. On mainoffice, I installed a PAP2-VD (unlocked V1 Vonage) and it feeds the calls coming from the suboffice to a new internal line#2. Turning on/off this new forwarding is done by en/disabling the PSTN line on the SPA3000 (not very cool). The staff likes the hotdial feature (took me a while to figure that out), so beside the saving, it is liked and accepted. Problem: But now, because the calls from the suboffice are fed into this new internal line#2, they go unanswered afterhours. (in the old setting, calls were forwarded from sub to main line#1 and if main is not staffed all calls will be forwarded to a calling center). Meanwhile I have to setup the SPA3000 each time to remotely pick up phonline#1 in the suboffice (leaving the dialplan empty) so that when we call via Voip we can punch in the forwarding numbers. But this is not very convenient and too complex for some and risky too (if they screw up), calls might not be routed at all. Tasks: There are 5 tasks: A) Turn on PSTN->Voip forwarding to mainoffice (if no staff at suboffice) (Right now I select "on" for "Line Enable" on the "PSTN Line" tab of the SPA3000, and then save/reboot.) B) Turn off PSTN->Voip forwarding to mainoffice (suboffice staffed and will pick up calls) (I select "off" for "Line Enable" on the "PSTN Line" tab, then save/reboot.) C) Turn on PSTN->PSTN forwarding to callcenter (no staff at suboffice and mainoffice) (Right now I select "on" for "Line Enable" on the "PSTN Line" tab of the SPA3000. Then I clear the dialplan, and then save/reboot. Then I need to call suboffice (voip) and punch in "*72p9p18005551212". And then turn "off" "Line Enable" on the "PSTN Line" again, save&reboot) D) Turn off PSTN->PSTN forwarding to callcenter (no staff at suboffice but mainoffice is staffed) Right now I select "on" for "Line Enable" on the "PSTN Line" tab of the SPA3000. Then I clear the dialplan, then save/reboot. Then I need to call suboffice (voip) and punch in "*73" And then turn "off" "Line Enable" on the "PSTN Line" again, save&reboot) E) Hot- or speeddial between offices. Question: Is there a way to do these tasks simpler or via any dialplan or these strange Gateways or Pins or whatnot on the SPA3000/PAP2? It would be great if the operator could press say "3#" on the PAP2 in the mainoffice to have the SPA3000 forward PSTN calls to Voip. And press f.i. "4#" to disable that feature. (again, right now this is done by en/disabling the PSTN line in the SPA3000) And press "6#" for programming Verizons "call forwarding feature" by dialing "*72p9p18005551212" on the suboffice phoneline#1. And press "7#" for turning off that feature by dialing "*73p" on the suboffice phoneline#1. I understand that the hotdial feature probably has to be given up.... Soooooorry for this loooong post. I tried to cut away and am sitting on this for hours now, just wanted to be as precise as possible. Thanks for any help in advance!