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Port mappings not mapping

Discussion in 'Cisco Small Business Routers and VPN Solutions' started by mjfarina, Jun 1, 2005.

  1. mjfarina

    mjfarina Network Guru Member

    Has anyone had the misfortune of having their WRV54G stop port mapping? For example, I've been using mine for about 8 months now. I haven't had too many major issues (beside it's mostly a piece of junk)...all of the sudden (two weeks ago) my home computers became unreachable from the outside network? I hadn't touched the port mapping, but I went to take a look. Oddly enough, one of my port mappings was duped in the router config. Even better, it seemed to have overwritten another mapping.

    In trying to resolve the issue I've flashed the router back to factory default 3-4 times. Each time, it looks as if the port mappings are going to work...however as soon as I get out on the public internet, I can't hit anything internal (i.e. http on port 8080).

    I know you might say my ISP is blocking, but they don't block ports like RDP (3389) so I know it's not them. Also you might say, well the outside network you're testing from is being blocked, but I also know my office doesn't block outbound FTP on 21 or http on 8080.

    I'm getting very frustrated. I'm going to contact Linksys, but I'm not looking forward to it seeing as I've never had good tech support from them.
     
  2. DocLarge

    DocLarge Super Moderator Staff Member Member

    Whoa, that's a new one :) for me...

    What firmware are you currently running? I dropped down to 2.37.13 before loading the new firmware with the 50 client user license and my performance was stable, and of course quickvpn ran also.

    If you haven't tried 2.37.13, let me know and I'll see if toxic can post it somewhere on the site.

    Doc
     
  3. mjfarina

    mjfarina Network Guru Member

    I'm currently trying the beta 2.8 that is download-able on this site...previously I've only run the 2.37 you can get from the linksys site.

    Like I said, the 2.37 worked perfectly for a good 8 months before this crazy mess.
     
  4. mjfarina

    mjfarina Network Guru Member

    FYI | first email from Linksys

    Discussion Thread
    Dear Valued Linksys Customer,

    Thank you for contacting Linksys Customer Support.
    [hr:2c9c08fd88]
    Press and hold the reset button with paper clip for 20 seconds then after that unplug the power cable at the back of the router while still holding the reset button for 5 seconds then plug it back then wait for another 5 seconds before releasing the reset button. Power it off for 1 min. , then reconfigure the router again. If this fails then please send us your phone number so that we could send you a beta firmware for the device.

    If you have further questions, please contact us at (800) 326-7114 or send us an E-mail at support@linksys.com so that we may further assist you. Please use this phone number given as reference for future support calls.

    Customer 06/01/2005 09:27 AM
    [hr:2c9c08fd88]
    I've been using my WRV54G for about 8 months now. I haven't had too many major issues (beside it crashes when it reboots about 80% of the time)...all of the sudden (two weeks ago) my home servers became unreachable from the outside network? I hadn't touched the port mapping, but I went to take a look. Oddly enough, one of my port mappings was doubled in the router config. Even better, it seemed to have overwritten another mapping.

    In trying to resolve the issue I've flashed the router back to factory default 3-4 times, using firmware 2.37. Each time, it looks as if the port mappings are going to work...however as soon as I get out on the public internet, I can't hit anything internal (i.e. RDP-3389, FTP-21, HTTP-8080, TeamSpeak-8767).

    I know you might say my ISP is blocking ports [Answer ID 703], but they don't block ports like RDP (3389) or FTP (21). Also you might say, the outside network you're testing from is being blocked, but I also know my office doesn't block outbound FTP on 21 or http on 8080.

    My ports are forwarded exactly like you define in your KB [Answer ID
    568]. I have no reason to think that this could be user error. Please tell me what I can do to either resolve the problem, or RMA the router AS soon as possible.
     
  5. mjfarina

    mjfarina Network Guru Member

    FYI | my first response to Linksys

    Your solution to resetting the default settings produced no result...in fact I went a step further and tested "Remote Management" on port 8080. I still was not able to view a web page while outside of my network.

    I would appreciate any Beta firmware which you think may solve this issue. My direct phone number is XXX.XXX.XXXX.

    Unlike most of the Linksys branded routers, the marketing for this router attempts to set the hardware above "common" household routers. Being that this router is used for critical business needs, I would request that we attempt to reach a solution quickly, or offer to RMA the hardware as soon as possible.

    Thank you!
     
  6. DocLarge

    DocLarge Super Moderator Staff Member Member

    Mj,

    I noticed the "480" area code. Are you in the Tempe, AZ area? I was down in Tucson until about 6 months ago...

    doc
     
  7. mjfarina

    mjfarina Network Guru Member

    Stupid of me =)

    HAHA, I didn't even realize I just posted my phone number to the public internet =). Actually yes, I live real close to Tempe but it's technically Phoenix.

    I've only lived here for about 1.5 years, and I haven't made it down to Tucson yet. I heard it's nice, very undisturbed desert setting. Being that I'm from Ohio, there's something unique around every corner here =).
     
  8. DocLarge

    DocLarge Super Moderator Staff Member Member

    It's pretty bad when you recognize area codes and there locations on a chat site (I'm in the communications career field for the Air Force).

    Question, are you still running 2.38 and is the problem still there? I've "never" had that happen to me which is why I'm thinking this could "actually" be a legit hardware failure.

    Are you able to use any other features (vpn, encryption, ddns...)?

    Doc
     
  9. mjfarina

    mjfarina Network Guru Member

    Currently I am still running 2.38. I have no additional features enabled (i.e. vpn, encryption, ddns...).

    I think it's a hardware failure as well, but in Linksys' infinite wisdom, they've asked me to restore to factory settings like 9 times now. I hate dealing with those people!

    I called last night since I didn't get an email with the Firmware yet. They said it should come today, hopefully that is the case.
     
  10. DocLarge

    DocLarge Super Moderator Staff Member Member

    Just for shitz and grinz and if you don't mind, shoot me a PM with your email address. I've got another firware version you can try "just to once and for all" rule out firware being the culprit. I was running 2.37.13 prior to upgrading to 2.37E (50 client user license that I still can't use because linksys hasn't fixed the registration page yet).

    Try giving that a shot. If it "hits the fan" at that point, it will definitely be hardware failure.

    Doc
     

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