i am a tech support person and am on phone with customer - we did a pc restore and i was helping her afterward install the linksys wireless router; she has sbc global isp; first she couldnt' find cd so i went online and typed the default router ip address and got the setup prog. i went thru it and it said completed but when i went to continue it took me to beginning again. then cust found her cd and so we installed it (remote connect); now when she rebooted she was getting the linksys screen login; she types admin and admin for password (the way i set it up initially); then she gets to her isp login and it doesn't accept her password; she even talked with isp afterward and they reset password. still same problem; anyone have any help???