I have another post on here further explaining my problems (http://www.linksysinfo.org/modules.php?name=Forums&file=viewtopic&t=7366&highlight=) but I have one question regarding what I was told by Linksys Tech support. They have told me that "if your internet connection drops because of your ISP, the Linksys router *needs* to be restarted for the PPoE to reconnect the router to the internet". Is this true? And if so, that makes absolutely no sense to me. This would mean that their product only does what it should to if your internet connection is lucky enough to have 100% uptime. Would this also mean that if I was to change to a provider that does not require PPoE, would that help matters? Sorry for the double post, but I am really reaching for some serious help on fixing whatever problem it is. thanks in advance guys, you are the greatest!