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Quick ? on WRV54G Internet Connection

Discussion in 'Cisco Small Business Routers and VPN Solutions' started by sydeburnz, Sep 8, 2005.

  1. sydeburnz

    sydeburnz Network Guru Member

    I have another post on here further explaining my problems (http://www.linksysinfo.org/modules.php?name=Forums&file=viewtopic&t=7366&highlight=) but I have one question regarding what I was told by Linksys Tech support.

    They have told me that "if your internet connection drops because of your ISP, the Linksys router *needs* to be restarted for the PPoE to reconnect the router to the internet". Is this true? And if so, that makes absolutely no sense to me. This would mean that their product only does what it should to if your internet connection is lucky enough to have 100% uptime.

    Would this also mean that if I was to change to a provider that does not require PPoE, would that help matters?

    Sorry for the double post, but I am really reaching for some serious help on fixing whatever problem it is.

    thanks in advance guys, you are the greatest!
  2. DocLarge

    DocLarge Super Moderator Staff Member Member


    how far away from the exchange are you? Has this been something you've considered if you have a hard time keeping a connection?

  3. sydeburnz

    sydeburnz Network Guru Member

    I can spit on the wall of the Central Switch Office. It's litterally in our backyard.
  4. DocLarge

    DocLarge Super Moderator Staff Member Member

    Alright. Try setting your "keep alive" option to 30 seconds if you haven't already done so. Let's try starting at the most common causes...

  5. sydeburnz

    sydeburnz Network Guru Member

    allright, set to 30 seconds. SBC also came out and put a splitter on the line today. supposed to seperate the data from the phone line rather than running down the same 2 wires. i will update tomorrow. it usually goes down at least once a day.
  6. DocLarge

    DocLarge Super Moderator Staff Member Member


    I just went through this when I set up my fathers broadband. If you're unfamiliar with the concept, think of a splitter as being just like a hub; the more of them you get on the line, the more degraded the signal gets. Basically, my father had five splitters in line before the broadband got to cable modem (the house was built in '95 so obviously broadband wasn't a thought). A computer connected directly to the modem ran fine, but when I put a splitter on the line to share the broadband with the tv, nothing. The router and the modem were plugged in, the tv was playing, but there was no activity light on the modem.

    I reversed everything back to just my laptop and the modem, and I had an internet connection again. We ended up having the technician run a brand new line for just the modem. After that, I plugged the WRV54G in had a solid connection.

    If you have to have splitters on the line, make sure they use just the four output and not the six, and make sure they install "gold" splitters and not the Wal-mart specials...



    regarding your earlier post, in conjunction to setting the keep-alive to 30 (or less), having a dynamic dns account if you don't already have one is a good move also.
  7. mhetterm

    mhetterm Network Guru Member

    A splitter in DSL-land is completely different than one in cable-land ... you are correct in your assumptions/description of cable splitters.

    DSL splitters are actually a godsend - you set it up right at the NID (where the phone line comes into the house) - connect the phoneline to it - one output goes to the directly to the DSL modem, passing only DSL frequencies (>> human hearing), the other output ties into your traditional house wiring, passing only voice frequencies.

    With a DSL splitter, you don't have to worry about your house wiring being bad or untwisted sections picking up noise or a host of other issues.

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