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router incompatible with modem

Discussion in 'Networking Issues' started by khandine, Apr 3, 2007.

  1. khandine

    khandine LI Guru Member

    We are new to the wireless world. After hours with Linksys support and HP support both have said it is the modem that is preventing wireless operation. Our IP provider is just horrified, horrified I tell you that we would want to use a wireless system. They would no longer offer any support to us, we would have to rely on Linksys for support. At this point I don't know what support they provide other than the obvious (connection and e-mail). They further state that wireless communication at the home level is unreliable. So the question is what do we loose or gain by having the modem bridged? Do we need to change providers? What is our inexperience missing?
    Thanks for any input.
    Khandine
     
  2. ifican

    ifican Network Guru Member

    LOL, well i have heard some excuses in my time but "unreliable at the home level" has got to take the cake. Think about it for a moment, stray wireless signals, whether they be TV, Radio, satellite or sun spots permeate everything, they are not limited to homes, lol. Sorry cant help it i just find it so funny, enough of the rant.

    Please tell us what equipment you have, what you have tried and how you have tried it so we can better determine what might help.
     
  3. khandine

    khandine LI Guru Member

    We have a WRT55AG ver2. Linksys has tried everything including going back to the Microsoft basics to be sure that something in the system was not blocking the connection. The computer in a HP Pavillion 3000 laptop that we want the wireless connection on. the laptop will access the internet if directly plugged into the modem but will not connect even if directly wired through the router. The HP tech and the Linksys tech seems to belive that the Netopia modem is the bottle neck. HP asked if the modem was bridged and if it was on channel 11. They also wanted to know the user name and password for the system. My provider Tellurian Networks said they can bridge the modem but will no longer be able to "support" us. As you no doubt can tell we are not very experienced with the workings of a computer so I maynot be explaining as clearly as you might need, but I still hope you can provide some guidance on how to proceed.
    thanks
    Khandine
     
  4. ifican

    ifican Network Guru Member

    No worries about not knowing. When you normally connect to the internet how do you go about doing that? Do you just turn on the computer, click on internet explorer and it works? Or do you have to open another program first, input a username and password let it connect then open internet explorer?
     
  5. khandine

    khandine LI Guru Member

    Just click on Explorer and go
     

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