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RVL200 VPN/WinXP problem?

Discussion in 'Cisco Small Business Routers and VPN Solutions' started by xflus, Apr 30, 2008.

  1. xflus

    xflus Addicted to LI Member

    I got a RVL200 VPN router, using SSL VPN, in our office network. It works fine for remote log in except my laptop computer with windows XP professional. When log in, after enter user name and password, it asks to install "XTunnel.cab" which is the same as on other compters, when I choose to install, the pop-up window, asking you to "stop install" or "continue anyway", showed up for just a fraction of seconds, I have no time the choose "contiue anyway", then disappeared. then an error message says " Error A. A connection to the remote computer could not be established.....". I tried IE7.0 and mozalla firefox, give same problem. Using other computers can easily log in.
    I appreciate it if someone can help me.
     
  2. Toxic

    Toxic Administrator Staff Member

    tryu resetting MSIE to default settings. failing this try disabling your firewall to see if it is this that is blocking the Virtual Passage being installed.

    btw is your XP 32bit or 64bit?
     
  3. xflus

    xflus Addicted to LI Member

    Yes, I did resetting. I also disabled the firewall of both WindowsXP and McAfee.
    It did not help. I am using XP 32bit.
    Thank you very much for you help.
     
  4. Toxic

    Toxic Administrator Staff Member

    try clearing out your laptops Web cache incase it is failing on a corrupt cached xtunnel cab. do you have the rvl200's ip set as a trusted site in msie?
     
  5. xflus

    xflus Addicted to LI Member

    I tried both according your suggestion. Still not working. More suggestions?
    Thank you very much.
     
  6. leaddog

    leaddog LI Guru Member

    Bump

    Hello,

    I am having the same issue with just one of the remote PCs. 2 others work fine. Tried the above suggestions and still no joy. Has anyone seen this and resolved it?
     
  7. vpnuser

    vpnuser LI Guru Member

    Try to delete the xtunnel and cache cleaner drivers in the following directory and logon to the RVL200 portal again:
    C:\\WINDOWS\Downloaded Program Files
     
  8. leaddog

    leaddog LI Guru Member

    I have tried that and it still is not working. The remote employee can successfully connect with their personal desktop just not the company laptop.

    Any other thoughts?
     
  9. Toxic

    Toxic Administrator Staff Member

    Is your company laptop on a domain?

    my guess is there are some sort of Group policy that is stopping the ActiveX module from being installed.

    I take it you logon to your laptop as a domain or normal user and not an administrator?
     
  10. leaddog

    leaddog LI Guru Member

    It is and with your message in mind, I logged in as the local computer admin and still had the same result.:confused: It did work with IE6 before on this machine and we recently install IE7. We have other IE7 clients working though.

    What do you think?
     
  11. Toxic

    Toxic Administrator Staff Member

    sounds like a setting in IE v7 then. try checking the settings (security and advanced settings) to see if you have any differences than a PC that does work.

    also check these options

    To configure the SSL VPN software, your web browser must have SSL, JavaScript, ActiveX, and cookies enabled (these settings are enabled by default). If the settings are already enabled, proceed to the next section, “Make the SSL VPN Portal a Trusted Siteâ€. If the settings are disabled, you should enable them before configuring the Router. Proceed to the instructions for your web browser.

    1. Open Internet Explorer.
    2. Click Tools.
    3. Click Internet Options.
    4. Click the Advanced tab.
    5. Select Use SSL 2.0 and Use SSL 3.0
    6. Click OK.
    7. Click the Security tab.
    8. Click Custom Level.
    9. Select Enable for the Active scripting, Allow pasteoperations via script, and Scripting of Java applets settings.
    10. Click OK.
    11. Click the Privacy tab.
    12. Click Advanced
    13. Deselect (remove the checkmark from) Override
      automatic cookie handling.
    14. Click OK.
      Click OK again.
    Make the SSL VPN Portal a Trusted Site (Windows OS)

    Most web browsers support multiple security zones with different permission levels. Trusted sites have a lower security setting that will allow the Java and ActiveX content to work properly. If your web browser’s security settings are set to High, you may need to add the SSL VPN Portal to your browser’s list of trusted sites. The following instructions are provided for Internet Explorer.


    1. Open Internet Explorer.
    2. Go to the SSL VPN Portal as a trusted site.
    3. Press Alt + D to select the SSL VPN Portal address, and press Ctrl + C to copy it to the Windows Clipboard.
    4. Click Tools.
    5. Click Internet Options.
    6. Click the Security tab.
    7. Click Trusted sites.
    8. Click the Sites button.
    9. The Trusted sites screen appears. In the Add this Web site to the zone field, press Ctrl + V to paste in the SSL VPN Portal web address.
    10. Click Add.
    11. Click OK.
    12. Click OK again.
    any other possible settings maybe found in the User Guide.
     
  12. xflus

    xflus Addicted to LI Member

    I solved the problem by clean reinstalling the XP.

    Now I have the similar problem with Windows vista, it says
    "Error: Virtual Passage not installed. Please install as administrator."
    I am the administrator, and I can log in to the RVL200 router with this vista. Just cannot get SSL VPN work.
    Any suggestions are appreciated.
     
  13. olebebob

    olebebob Addicted to LI Member

    *-Try to delete the xtunnel and cache cleaner drivers in the following directory and logon to the RVL200 portal again:C:\\WINDOWS\Downloaded Program Files-*
    Worked for me. I deleted the file and it was up running again. Thanks

    *-I take it you logon to your laptop as a domain or normal user and not an administrator? -*
    In Vista u must "right click" and "run as administrator" before it works (even if u are admin)
     
  14. olebebob

    olebebob Addicted to LI Member

    *-I take it you logon to your laptop as a domain or normal user and not an administrator? -*
    In Vista u must "right click" and "run as administrator" before it works (even if u are admin).
    I mean that U right click on your internet explore icon and then "run as administrator".
    You only have to do this once. next time u try to log on your RVL200 it will work without
    u doing this.
     
  15. xflus

    xflus Addicted to LI Member

    It worked! Just run IE as administrator.
    Thank you very much. I appreciate it.
     

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