RVS4000 problems with Canon printers scan email fuctionality

Discussion in 'Cisco Small Business Routers and VPN Solutions' started by Rod K, May 23, 2014.

  1. Rod K

    Rod K Network Newbie Member

    I have two sites that have RVS4000 Routers. Both of these sites contain Canon Imageclass MF5950dn printers. One of the capabilities of this printer is to directly e-mail scanned documents to a recipient. The e-mail server is hosted by a 3rd party.

    Both sites will not allow the printer to e-mail scanned documents. the RVS4000 is the only common element. At one site, I swapped the RVS4000 with an RV042 and the printer would e-mail scanned documents flawlessly. But, the RV042 would consistently drop its tunnels to my other sites. When I put the RVS4000 back into production, the tunnels were stable, but the printer would no longer e-mail.

    All devices have the most updated firmware (as of today 5/23/2014). The canon diagnostics leave a lot to be desired. All I get is a TX Result Report that says "error". The smtp server does not require authentication. I have these printers at other sites and their e-mail functionality works fine, but the other sites do not have RVS4000 routers.

    Any help or suggestions with this issue would be greatly appreciated.
  2. Toxic

    Toxic Administrator Staff Member

    I can only think that the firewall is blocking something or if you have VPN tunnels the email data is being channeled/routed through the VPN. have you looked at your routing table and firewall when both RVS4000 are up and running?
  3. Rod K

    Rod K Network Newbie Member

    Toxic...thank you. All of the PC's on the network can send e-mail, so I don't think it's a firewall problem. I've tried programming both the URL and the IP address into the printer to send the e-mails. Both of these solutions work on a network using either a Juniper router or a different Cisco router (I think the rw220? sorry, can't remember its model number since I'm at home typing this). Both of these routers have the same tunnels that the RVS4000 have. It has something to do with the combination of the canon printer and that particular cisco router. I plan on playing with it tomorrow at one of our smaller offices. Can I build a route directly from the canon (static IP) to the mail server hosted outside the network?
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