Discussion in 'Sveasoft Firmware' started by sonarman, Oct 9, 2005.
Is the sveasoft site down??
Looks like its down. I wonder if they are finaly releasing V1.1? :clap:
jimbo said he would "flip the switch" when 1.1 was ready, I just did not realize it was to flip the switch off....
They just moved to a new server as well. It's been up and down for a couple days while they "test" things.
maybe we finally get to see 1.1 this weekend? It's down again.
Re: what now?
Yes it's out, that's why the site is up and down. It should be much better after the weekend.
Sveasoft apparently has 87,000 registered users now. When i tried to download yesterday if failed. Probably what happened is the server was overloaded and providing nothing but failed downloads and the only way to stop the problem was shut everybody out. They might have predicted this and provided for it. They have some significant revenues now and could stop running it like a schoolboy project.
They need a different mind set. They seem to have a good thing going. why mess it up with silly stuff?
Wow, that is almost 2 million dollars in subscriptions they have taken... PER YEAR!
And they can't afford a server?
$2 Million and they cant get a bug free software out.....
And now SveaSoft site has melted down so completely, that it's forums are not even accessible. Yikes!
programmers make lousy sysadmins :thumbdown:
Anyone been heard from that is connected with the site?
And here I sit with a problem on my small WISP:
1 broken GS unit from my network, DEAD!
1 replacement WRT54G v4 unit that I cannot flash with Talisman 1.0.5 because I'd need to get on the site and get an image made with the right MAC address programmed. This is major suckage.
Looking around to see if I can use DD-WRT or something....
Linksys spends a lot more than $2 million, don't see them putting out bug free "software".
patience and respect are a virtue.
obviously sveasoft didn't intentionally crash his website.
i'm sure he wants to be up and running more than anyone.
sure they've made some bad decisions but no ones perfect, not even close.
It's a long weekend for Jimbo. I imagine the complaints that are going to pile up when the server comes back to life.
Hindsight is 20/20, but when you keep saying that its coming in just a few days (speaking of firmware) after a few months without any updates, everybody is chomping at the bit to get at it.
I think the change of plan may help, with the developer snapshots becoming available. Folks wont be in withdrawl for the latest build. I think folks want something to play with more than anything else.
But such is life when you run your own business. I am sure he will come out of it smarter because of this.
According to a post by by "jimbo", they were the target of a DDOS attack. I can believe it, pretty childish.
DDOS attack? Kids still do that??? Lame...
Kids(?) still do it and it's still very effective.
Lack of support...
I for one an really frustrated with SVEASOFT, and will personally not be paying the $20 renewal fee when my time is up. I am sick of the slow download speeds from their servers, along with the BS non compliant GPL based MAC filtering on their firmware. It is near impossible to download their newest firmware right now, and when you can, it bails out half way. As a paying customer, that is BS, I get better service from firmware providers that I do not even pay...go figure.
If bandwidth is so expensive where their servers are located, why do the not relocate them in the US where part of their DEV team is anyway, which would provide far better speeds for their paying customers. Imagine that, customer service.
I guess it is time to look into DD-WRT.
You know I've worked in a data center and several support roles, so I understand how it can be on the other side of the counter.
However, as a person trying to run a small WiFi business it's been a difficult few days for me. I got some new WRT's and needed to replace one dead unit, and add another for expansion.
Except, I couldn't. Since the whole download system was busted. The firmware files I had wouldn't work. Due to their system of you have to enter your list of MAC addresses and then a custom firmware is made available for you to download. But their download site being down for 3 days put me on hold. Which costs me money and time. Since I am trying to run a WISP here, and I have angry customers of my own. I am splitting my time between failed attempts to get SveaSoft site to finish a download, and investigating ANY other avenue to fix my problem. For 3 days. The forums on SveaSoft were filled with threads from hundreds of confused users looking for any crumb of information about what was going on. Not a word, despite admins obviously passing through the forums.
My sympathies over their DDOS attack, but this is just part of doing business these days, weathering attacks.
In any customer support role I have worked, you have to minimally acknowledge there is a problem. At least when I worked in a data center within 10 minutes of a major outage we were expected to post a notice like "heavy email volume impacting servers. Please understand delays, we are working on the problem!" Which they never did on their forums. It was like old Soviet system, problems not acknowledged. If you criticize this, which I did, you get threatened with account termination. Criticisms I thought were valid and might be recognized for avenues of improvement, instead were considered flame-bait.
I find this whole behaviour baffling and apalling! I didn't curse at anyone, demean anyone, I merely called it unprofessional to treat customers in this fashion. Which it is. It is not libel or slander in any court in the world when you speak the truth. 3 days of downtime for downloads. Forum responses only to bug reports and not the slightest peep acknowledging hundreds of complaints. Too busy for email or forum posts? Fine, put up a notice on the web page or something at least....
When I was one of 2 people running night shift in a data center with millions of dollars of equipment and 20,000+ users, I was still expected to do by my best to keep customers informed even when lights were flashing red and systems were down. Answer the phone and at least say "we are aware of the problem, working on it, thanks try later." That is what is considered professional behavior in a production IT environment, keeping your cool with the customers even when you feel the pressure.
Any organization I have worked for, customer complaints about the operation are treated as something to be input into the system so you do a better job. We all know that there's a certain amount of rolling of the eyes and tolerating repetitive complaints. But it's part of the job. You put up with an upset customer and do your best to turn things around. I don't know why this is so hard for the SveaSoft crew to do? They seem to take it very very personally like I talked about their mother or something. This is business.
Anyhow, another last thing that really surprised me:
I made a post in which I made a passing mention to DD-WRT firmware. Not like posting an AD for the product or anything, just mentioned the name of it.
When I later looked at this post the string "DD-WRT" was replaced with "an Alchemy fork". You see what is going on here? Automatic string replacement of any competitor project name! I can't say it's immoral after all it's their forums. However, it just leaves a bad taste...........
That really added to the top of my pile of complaints. On the one hand, great firmware. On the other hand, programmers running the operation who seem to act like that 17-year old kid running a hobby in the garage suddenly thrust into real business world. Okay maybe I'm being unfair but I'm not seeing a lot of evidence of understanding or trying to mollify anyone. Either silence, or threats, nothing in between.
At the moment I am thinking seriously to find a new project to hang my WISP fortunes on. I don't mind paying, I would in fact gladly pay more than $20 per year for decent firmware with good support behind it and no mickey-mouse childish behaviour going on.
Suggestions welcome. I like DD-WRT so far, but the forums and docs leave a lot to be desired for me since so few native English-speakers involved.
Please take all this as an IMHO post- someone should write a book about the the relationship between Sveasoft and the "customers"
I put customers in quotes because, unlike a lot of firmware users, I've never looked at Sveasoft as a Marriot or a McDonalds. They aren't a traditional company, and they don't play by the traditional rules.
I'm an IT support professional too, so I know the rules as you do Vincent- IMHO they are as follows:
1. Earnestly tell the customer you don't think they are an idiot
2. Tolerate their tantrums as if they were your beloved children
3. Always say "I'm sorry" and never ask for an apology from them for treating you like a dog.
4. Bend over and let them...
God Bless America! Where the consumer culture demands royal treatment for complete and total asses!
Sveasoft isn't playing by those rules, IMHO, because they have:
1. The best tech support forums I have EVER been privy too. Incredibly helpful people and real networking geniuses all over the place. Seriously- I knew practically NOTHING about Linux until I joined the sveasoft boards less than a year ago. Now I've got a web hosting business, an asterisk server and a managed internet access business.
2. By far the best ideas about how to use the technology, and how best to fund it.
They've got something you and I want, and they've laid out the terms. They've picked a number, $20, for a good reason- you and I may be willing to pay 5 times that for the technology that it provides us.
I'm totally speculating, but I imagine these guys think for $20, they won't feel compelled to take even the slightest bit of sh--- from the "customers". I would go so far as to say we aren't customers at all- we've bought into a club.
I have to tell you, again, IMHO, I kind of get a kick out of these guys- that they are willing to pick fights with people even though it's asking for trouble.
That's the deal if you want to be in this club. Don't talk smack about them, don't put any expectations on them and just take a hike if you don't like how they've chosen to do this. I can live with that, because nothing better has come along. And I've noticed that every Swedish time zone morning, James is posting replies.
I mean, Vincent, I've seen your posts and a few I've found VERY helpful, so please believe me- I'm not trying to flame you one bit- but please- who are we to tell these guys how to run their club? Look what we've gotten for a measily $20 bucks?
Well I can tell you what I've gotten this morning, a notice of account cancellation! Maybe it is a club, but my revokation notice called it a Customers Group....
No offense could possibly be taken my friend, this is just the net and we're just swapping posts here! I know you are trotting out the extreme examples of bad customer, and we've all met them, but I really don't think I was being that bad. No cursing, no calling anyone an idiot who should not bear children, nothing like that....
I didn't make *any* posts in any SveaSoft forums, after their threat.
I can only assume they read the posting here and decided I was an undesirable. As I said, the last few days have been really a weird experience for me considering how good SveaSoft used to seem.... 4 days ago I'd have been the first guy to stand up and recommend their firmware in forums and daily life.
Not only am I banned from the "club"/forum, my Talisman-based WRT network of 12 units is left twisting in the wind. No download access either.
I hope your network is not too dependent on their club because at any moment you may be left hanging out in the wind like I have been. Not a comfortable place to be you will find, nor perhaps a smart move to be too dependent on a firmware that is MAC locked. Think about that for a minute, a backhaul unit blows a gasket and I run out and buy a replacement, screw upgrades I can't even load the version I currently have on disk!
Hey good luck with that, perhaps I'll run into you on broadbandreports forum or someplace. WiFi is fun! Or perhaps in reality. I am moving to Davis CA not too far from Emeryville. The WISP I am leaving behind in Atlanta will have to be switched to some new firmware I suppose before I leave town, and operations are migrated to new guy. I need to get plugged into the Bay Area WiFi groups next month, plan to get involved in WiFi there too.
I take it you subscription has not run out of its 12 months period?
if that is so and you use the same name here as in sveasofts forums, then i would guess you are right. it is a shame that Sveasoft & Co. cannot take some level of grevances from its customers, without making knee jerk reactions and banning their own paying customers.
we accept your money but keep quiet now...or else...
such is life i guess.. sorry to hear your misfortunes, and i thought this may have been a thing of the past. but then again i must have thought wrong...
Yep, just renewed recently. I will say they did refund my $20 instead of just cancelling and keeping the money. Oh yeah, I use vincentfox everywhere. It's my real name, Vincent Fox. Not into the whole secret identity thing. I should have made up a fake-name so I could say the king is naked? Not my style.
However I'm still failing to understand what I did that was so wrong. I made a few what I thought were well-reasoned pleas for them to post an announcement to the hordes of confused users. I have contributed on their forums for several years, often online and answering technical questions long before James or Wolf got to them. I had plenty of activity there, I think my account said "Forum Wizard". If you are a member there, search for posts by vincentfox and I think you'll find some good threads before Friday. Let's not put all the support wizardry on the devs, I could never for example get a real dialog going with James about what was so busted with using syslog over WDS connections. Right up through Talisman 1.0.5 the syslog server would see/log the hostname of the local AP where it should tag with hostname of AP on the other side of the bridge. There were some things that were just busted and remained busted, and you let the new guys know that when they trotted in wondering. But there were lots of up-and-coming net gurus and users there willing to swap their info, I enjoyed being among them!
I'm not mad really, more baffled and disappointed by the whole experience this weekend. Feels like getting dumped by the GF, sure will miss the ole SveaSoft forums....
"Hi, I'm Vincent, and I am a recovering SveaSoft user...."
Well you have now joined the many of us who have also been arbitrarily banned by James Ewing and Jesse Brown. I think it is becoming well known across the world how childish these two are. Often I have noticed as I have travelled the path of life and coming across people who are very gifted in one area they also have a severe lack of skills in another. In this case instead of the SveaSoft company cajoling its customer base SveaSoft management appear to give their customers a take it or leave it attitude interspersed with a good dose of bully boy tactics.
There is another thread on this board you may want to look at and join that club also.
I tend to think there may be an issue with the way in which James Ewing thinks he can cancel subscribers in the way he does and it might amount to breach of contract and the way to find out is to complain to the appropriate authority if you feel strongly enough about it.
Iâ€™m sorry to hear you have been treated in this way at least Thirdpig didnâ€™t say you were thought of as a â€˜jerkâ€™ as he did to me when I told of my demise from the SveaSoft site.
On second thought maybe you are a jerk!
I think I said Wolf thought you were a jerk. If I DID call you a jerk, I apologize.
I believe I called you a whiner- for which I don't appologize.
if sveasoft is such a wonderfull club of genius people, why such lies about me. why such lies in the changelog. why replacing "dd-wrt" in the forums with "alchemy fork" which is again a lie in the current situation. why not replacing "talisman" or "alchemy" with "linksys fork" i compared the features in these logs with the reality and something is really just only wrong. many technics i see in sveasoft firmware are definitly out of openwrt like my own one. so the real genius people are the openwrt guys like nbd and wbx
One of the many secrets of life is to recognize when we are jerks or whiners. It's fine to act like one on occasion, as long as you know you are! Today I am both a jerk and whiner. So be it.
James emailed me today, 5 points listing my violations, and 2 and 4 were that I was posting inappropriate critical comments on LinksysInfo that violated SveaSoft policy. Huh? So remember watch what you say here you SveaSoft members, who knows what crime you might commit if you don't word things carefully. You too could become an un-person.
I wonder what would be the policy on posting his email? Just curious.
I was very intrigued by mentions that Talisman 1.1 might support doing encryption in one way on the WDS, and another on the AP side. Would be cool if a unit could have WPA2-PSK AES 63-character key for backhaul traffic, and a simpler or different method for handling clients like WEP or WPA-RADIUS or something. If that does turn out to be possible, I'd like to hear about it.
Seriously, post or PM me sometime ThirdPig if you got any inside info on NorCal WiFi groups. I just learned to surf a couple of weeks ago at Pacifica, awesome fun!
Thirdpig you really are the most ignorant of persons, it was not needed nor necessary for you to start name calling which of course is very reminiscent of your acquaintances.
I think you have made it perfectly clear to anyone reading your mail above that you are prepared to take it up the rectum from these bullies.
Lets just see how much the pig can squeal if the day of slaughter comes!
Oh lighten up dude, it's just a net posting...
Talisman 1.1 weirdness
Now this is *really* odd.
When I was still "in the club" I had downloaded Talisman 1.1GS version. I decided to go ahead and flash a GS 1.0 unit yesterday with it and see how it was, since I'd already paid to get it and it had the MAC address programmed. Just thought to play around and see what the new features were about. I programmed it mostly yesterday, seemed fine.
Today I go back to change a few settings and anytime I hit Apply I get the error:
The values you entered are invalid. Please try again.
Now this is just bizarre. That is behaviour I would expect for a firmware not built for that MAC address. But clearly it was since it let me program it before my account got terminated.
I have to say from what I've read I dont think I'd ever bother with them, I was tempted.
It actually offends me to read about how people have been treated, It seems these Sveasoft people think they are higher/better than the rest of us scum.
I also read: http://wrt54g.thermoman.de/ what an excellent site
OMG :rofl: Vincent it may have been a faulty firmware in the beginning
lets all lighten up before i close the topic.
Yes Simon you're right
Hmmm, I will do a complete reset and reload and see if that fixes the problem. Thanks!
Looks like my Talisman 1.1 is okay, the router just needed a double-whack on the head factory reset.
There's some whizzy features in Talisman, but my GOD the long boot times!
Seems like every other flipping Apply, waiting a minute or more before you can proceed with the next setting. When you flash and configure 4 routers you notice how it adds up.
I ended up moving the unit to DD-WRT v22r2 in the end.
Additional note, I decided to take a look around SveaSoft forums to see what exactly is public and which are private. Interestingly the Satori and Alchemy forum is off-limits to non-subscribers also.