Hey - I searched for help through the forums, but most seem to say what I've done already. The QoS doens't seem to be doing anything - I've got the ethernet port that is hooked to the VOIP adaptor set on "premium" and all major normal protocols set on "bulk" - torrents, http, etc. For redundancy sake, I also set SIP protocol set on Premium as well. I'm using cable lite, and actually get slightly higher bandwidth than the specced amounts for some reason (soft cap, I guess) so I have the modem set with the spec levels (300bps in, 150 out). I have the QoS being applied at WAN level. Now, the problem is that if I surf, or run torrent, etc. I still cut up the Voip calls. Anybody know what I'm missing? Thanks in advanced. Any additional thoughts would be appreciated.