Hi Guys, Got a really odd problem here. I have a WAG354G connected via Ethernet to Windows XP machine, and then via standard modem cable to a phone socket. This connection works fine, both wirelessly and through the Ethernet connection. I am currently troubleshooting a connection issue for a friend. He is using an identical setup to me, apart from the fact that he has a WAG354G v2. Whenever his WAG354G v2 is plugged into the telephone socket (via the standard modem cable) it 'kills' the line - there is no dial tone on any of the connected handsets, and the WAG354G v2 cannot establish a connection to the ISP (presumably because there is no dial tone). I have tried to isolate all potential sources of problem. I've swapped all cables, swapped the microfilter, soft reboot, hard reboot, full reset to factory settings and rebuild. None of these things have helped. In a final attempt to find out what is going wrong I have brought his WAG354G v2 to my home, set it up with the same settings as my WAG354G and plugged it it. As soon as it is connected to the phone line it kills the line and none of the handsets can get a dial tone. I can access the Admin Control Panel (ACP) fine by going to the standard 192.168.1.1 IP address, all functions on the ACP appear to work correctly. I've checked (and double checked) the settings on the router and they're exactly the same as mine - the thing just refuses to work. Can I assume that his WAG354G v2 is dead and ask for a replacement? Can anybody offer any tips as to how it can be fixed (firmware upgrade?). Apparently it worked fine for about 2 weeks and then just stopped. Is it possible that something environmental has affected it? It's plugged into a surge protector so I don't think it's the electrical supply, is there any chance it might have been damaged by something on the phone line? He does has a monitored security system connected to the phone line also (which has an internal modem, and connects to a remote monitoring station) could this have damaged the WAG354G v2 somehow? Thanks for your help.