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WAG54G RMA procedure and timescale

Discussion in 'Other Linksys Equipment' started by dasboot, Mar 22, 2005.

  1. dasboot

    dasboot Network Guru Member

    Hello all

    I have been a lurker here for an age now, and I have seen the various problems that people have had with the WAG54G. I have a recurring problem where my internet connection drops at least 3 times a day, the router keeps reporting connecting but doesn't unless a power cycle is performed.

    I have done the various firmware upgrades suggested in here but to no avail. A couple of months ago I started communications with Linksys support, now 2 months down the line they have accepted that I have a faulty unit and are starting an RMA procedure, however since this all started I have gone over the threshold of owning the unit for 12 months and as such I am worried about the warranty implications.
    I have now owned the unit for 58 weeks, will Linksys still take this back and replace it? I'd be appalled if they didn't as it has been unstable for around 6 months......so has anyone any experience of the returns procedure, do I hold out any hope?

    Thanks
     
  2. Ian_m

    Ian_m Network Guru Member

    The WAG54G has a 3 year warranty. My RMA took 8 days UPS collected on Monday morning, it went UK to Netherlands and a replacement arrived the following Tuesday.

    Bought a 99p USB ADSL modem from Ebay to get by whilst without my WAG54G.
     
  3. dasboot

    dasboot Network Guru Member

    Thats graet news regards the warranty, thanks for the information, it has put my mind at rest.
     

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