WRV54G RMA fiasco

Discussion in 'Cisco Small Business Routers and VPN Solutions' started by ipcdmatt, May 5, 2005.

  1. ipcdmatt

    ipcdmatt Network Guru Member

    Hello people, Im back

    In the last couple of weeks I abondoned the use of two wrv54g gateway to gateway soloution in favour of another vendor (was up in an hour), my client happy.

    However I bit the cost of a mal-placed purchase and am now attempting to recover from LINKSYS via exchange for other models.

    Its bad enough that I had to endure about 40-50 hours of Bu__ Sh_t with this technical piece of cr_p, but then I had to spend almost 4 hours wading through Phillipino techs, 1st, level, 2nd level, any level, customer service and finally customer dis-service only to be told that all they can do is replace my two wrv54g with two more of the same.

    Am I in the twilight zone or something ...

    Now they are going to have a gentleman from Irving California call me to assist in troubleshooting ...

    Both Routers are disconnected from any network(not allowed to partake in any sort of meaningful activity) , but are powered up in my livingroom to give me some night lighting, kind of cozy.

    NOW to my point, ... please reply to me if you have been successful or know of any one that has been successful in getting these RMA 'd for alternate units. Like for example the BFVP41/WAP combo, im sure Ive seen reference to this.

    The only additional time I will spend with these units is to package them for RMA, conditions permitting.

    Anybody tempted to tell me to try this or that or that they have it working satisfactorily without stupid workarounds, ... I DONT BELIEVE YOU.

    I just need a list of people that have successfully RMA'd or people that would like to do the same. Also throw some email addresses of english speaking LinkSys upper-ups, it too would be appreciated.

    Thanks: Matt

    For those working on the code, god bless you, ... hope you have success ..
    Linksys has probably abondoned this wannah-be VPN router.
  2. shaidom

    shaidom Network Guru Member

    Try calling cisco

    Since Cisco owns linksys, try calling Cisco
  3. Scooter34

    Scooter34 Guest

    Do you mind me asking what other product you went too? I am still having problems getting this crap working.....
  4. DocLarge

    DocLarge Super Moderator Staff Member Member

  5. ipcdmatt

    ipcdmatt Network Guru Member

    I replaced the 2 wrv54gs for 2 Netgear FVs318V3, ...

    They are currently operating in an end-end mode. No need to disable firewalls or any other nonsense.

    I was also able to connect effortlessley with the Greenbow client, they have a specific config on thier website for this Netgear as well as many other routers.

    The Tunnel has never crashed since it was established a few weeks ago.

    This paticular router was half the price, but no wireless, no hotspot, 8 ports and a decent GUI for managment.
  6. czeman

    czeman Network Guru Member

    Bite your tongue, Doc. :)

    Seriously, I'm happy with the D-Link router I've had in my home for a little over a year, but with all the BS we went through with D-Link access points at work, I'm seriously considering just switching to Linksys at home completely and never buying a ***-*amn D-Link again.

  7. DocLarge

    DocLarge Super Moderator Staff Member Member

    Look at it like this, the wrv54g is now doing what it's supposed to do, so, it isn't the sack of sh*t we all deemed it a year ago. Hell, I'm recommending it to people who are looking for a vpn router.

    The wrv54g is now the router it's supposed to be. The only reason that kept me from jumping ship was that I was too cheap (and stubborn) to give up. Patience paid off (a friend and I collaborated together and now there's a quickvpn setup guide that works!!!) and everyone's getting connected.

    It's on now!!

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