Frustrating DSL Modem/Router Problem - Recurring, no explanation; HELP ME!

Discussion in 'Networking Issues' started by usernova, Aug 26, 2008.

  1. usernova

    usernova Guest

    Ok, I'm really not sure what section of the forums this should be posted in, so I apologize in advance, not only for this, but for the fact that I am just a desperate and frustrated person looking for help, and I have no clue where else to look.

    NOTE: I do not have specific details at this time, although for this particular situation I do not think they are absolutely necessary, this is NOT on my personal system, I am simply trying to resolve a problem for a friend. I will gather details and specifics of hardware if necessary.

    Heres the situation:
    Windstream DSL, all factory hardware, software etc. (Whatever Alltel/Windstream sent them.)
    First modem went out, completely dead. No lights coming on, etc. Basically like the power supply went bad, or the modem got fried from a surge. One problem: the modem didn't respond when a different power cord was applied, and the original had been connected through a surge protected power strip from the beginning.

    The second box lasted for a while, yet various other problems occured, until eventually the same thing happened. After getting a completely seperate phone line, removing all the filters, trying different power strips, etc; the same thing happened, 4 more times.

    There have been no problems with the system, or anything connected to it, except for the modem boxes (routers whatever...).

    What is there left to do? Should a personal router be used? Keep replacing them? Throw the system and everything with it out and burn it?

  2. CaNsA

    CaNsA Network Guru Member

    What models of modem are dying? are they usb or standalone?
    If its usb then the computer may have faulty usb ports and frying the modems.
    If not then the ethernet may be frying the modem, or the phone line may be frying it.

    Defo sounds like a burnout, but finding the source may be difficult.
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