Losing connection and Charter saying it is the router....

Discussion in 'Tomato Firmware' started by FattysGoneWild, Mar 25, 2010.

  1. FattysGoneWild

    FattysGoneWild LI Guru Member

    Of course I do not believe them though. Been running this setup for 3 years now. Only difference is the modem models being upgraded over time. I have heard it is due to plant noise when you see a T3 time out error.

    Mar 24 2010 14:32:36 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

    "This is a communication error with your router. It is attempting to communicate with the modem and is timing out your connection."

    That was Charters response from a tech. When we lose connection. It lasts for a couple minutes or so. It does not do it constantly. This is the second time this week though. Any ideas?

    Charter cable internet
    Motorola SB6120
    Router&FW in sig

    We also have their phone service. Ironically it was out as well when the internet went down. But that has its own modem.
  2. rhester72

    rhester72 Network Guru Member

    I think you basically answered your own question. This is clearly a carrier issue, and like most carriers, they find it easier to blame the customer's equipment.

    Unfortunately, short of having a 24 hour line test (with your equipment taken offline) or a tech in your home when the problem is happening, you're going to have a very difficult time getting them to resolve this.

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