Need help with cable modem connecting to linksys

Discussion in 'Networking Issues' started by codejunkie999, Dec 27, 2006.

  1. codejunkie999

    codejunkie999 LI Guru Member

    I have a terayon 715 cable modem which is using a cat5e cable to connect to my linksys 4 port cable/dsl router switch. I plugged the cat 5e cable from the modem to the internet port in the router and the green light goes on. I also plugged my computer into the router in port 1 with a cat 5e cable and the green light comes on letting me know that i am connected to the router. When i am running the cd though for setup and install it goes smoothly until the end where it says testing internet connection through router. that is where it says it cannot access the internet please unplug your modem and turn it back on. i have done that 3 times and it still is giving me a problem. Can anyone help me?
  2. Toxic

    Toxic Administrator Staff Member

    turn off cablemodem and router.

    power up Cablemodem. wait until lights are constant (SYNC and RDY)

    now power on the router. this usually fixes the issue.
  3. codejunkie999

    codejunkie999 LI Guru Member

    i just tried that and it still wont work it still comes up late in the linksys setup cd saying the router cannot connect to the internet please unplug your cable modem and try again continue or cancel are only buttons. everything else is hooked up correctly i double checked and even triple checked the stuff.
  4. onksy

    onksy Guest

    same fault

    :frown: hi i'm having the same problem please help me i'm getting so frusrated i just cannot seem to find a internet connection through the router it keeps asking me to disconnect modem then reconnect (power down then power up)where am i going wrong its getting very annoying and also p"£$%^&*^% me off.please is there any one out there who can help or mayb just piont me in the right direction thanks in advance:mad:
  5. Toxic

    Toxic Administrator Staff Member

    try resetting the router back to factory defaults first of all. please tell me how is the ROUTER "asking" you to disconnect the modem?
  6. computeguy

    computeguy Network Guru Member

    software install

    you dont have to install any software.. the modem will automatically login to the router... and the workstations will pick up a dhcp addr from the router and your good to go
  7. Esquire

    Esquire Mesquire Staff Member Member

    Logon to your router at check connection status. It should look something like this (ignore the Login type on the image):


    Some cable modems lock their connections to the MAC Address of the network adapter so you may need to clone the MAC Address of your network card to the router's MAC Address Clone function. You can also force the modem to reset by power on/off cycles, but try leaving it off for longer periods before powering up - I've read it can take up to 30 minutes.
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