PPPoE problems with Verizon(?)

Discussion in 'Networking Issues' started by marlboro_nj, Mar 30, 2005.

  1. marlboro_nj

    marlboro_nj Guest

    Geetings all!

    Earlier this evening I was trying to help a friend set up a WRT54GS (firmware ver 3.03.1) to connect to her Verizon DSL service. I've set up a couple of these units, but none using DSL - only cable modems, and I've never encountered a problem.

    Attempts to authenticate onto the DSL service via the WRT's PPPoE client kept returning an "authentication failed" error. The username and password for the PPPoE client on her desktop machine sign-on just fine. Applying the same account info to the WRT fails repeatedly.

    Any suggestions? Thanks in advance for any assistance!!

  2. doppler

    doppler Network Guru Member

    You should type the username in the form of email address.
  3. Toxic

    Toxic Administrator Staff Member

  4. howardp6

    howardp6 Network Guru Member

    You did not mention the modem you got from Verizon. If it is a Westell Versalink 327, you have to set the modem up to bridge mode, if you want to use the WRT's PPOE client. That is because it is a modem/router and you have to disable the the DHCP server in addition. Some of the modems supplied by Verizon are pre-set up in bridge mode and some are not and it depends on the model that was sent to you.

    If you want you can have the modem handle the PPOE and just have the WRT set up as a DHCP client.

    If the PPOE works from her desktop with the modem. then the modem is in bridge mode. You have to enter the user name as XXXX@verizon.net, where XXXX is user name. The Verizon password is usuallly in lowercase. I do not know if it is case sensitive. Enter it as given.
  5. sorinleucuta

    sorinleucuta Guest

    PPPoE 22 characters not enough

    Hi there.
    Off course the DSL modem has to be set as Bridge. You do that by conecting the modem directly to computer and enter in its Advanced SetUp.
    My question now, for everyone here, is what to do when my username something like myusername1@sbcglobal.net does not entirely fit into the 22 character space that the linkysy router 54GC allows?
    Linksys technical support told me to write entire username into notepad, copy and then paste it into that field. the uy said is guaratied it will work and then hanged up. i tried that and actualy didn't work. i hope someone has suggestions. registry edit maybe... i don't know...
    thank you!
  6. kdjb_26

    kdjb_26 Network Guru Member

    so you are using a WRT54GC right???

    check this..make sure to check the firmware of your router..you can do that by accessing the set-up page of your router

    Linksys, A Division of Cisco Systems, Inc.

    Product: WRT54GC

    Classification: Firmware Release History

    Release Date: 03/22/05

    Last Firmware Version: v1.02.8

    Version 1.02.8
    - Change PPPoE Username to support up to 32 characters from 22.
    - Fix DynDns message to display proper message.
    - Improve Access Restriction "Allow" behavior.
    - Update help file in wireless status.

    Version 1.02.5 (OFFICIAL)
    - Initial Release
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