QuickVPN Stopped Working -- Help!

Discussion in 'Cisco Small Business Routers and VPN Solutions' started by phusion1337, Sep 5, 2006.

  1. phusion1337

    phusion1337 LI Guru Member

    Hello all,

    Out of no where, I seemed to have lost the ability for Linksys QuickVPN clients to connect to my RV042. The Gateway to Gateway connections I have are still intact, as well as 2 of the Greenbow connections I have connected to the device. 5 users, all on the same day, reported that they were unable to login via QuickVPN. I attempted to connect via my laptop, which I was previously able to do, and got the generic unable to login message (due to password, network card, etc.)

    I have purchased the 50 user license, even though I haven't gotten through my free 5 users yet, and have power cycled the unit several times. I even upgraded to the latest QuickVPN that was released in August, all with the same problems. I verified that the accounts were "Active" and reset passwords, and am running the latest stable firmware.

    Has anybody run into anything like this? Any suggestions would be highly appreciated.

    Many thanks!
  2. Toxic

    Toxic Administrator Staff Member

    is port 443 enabled?
  3. phusion1337

    phusion1337 LI Guru Member

    When I click on the firewall tab, everything is enabled, include HTTPS (which I imagine is port 443, no?) Outside of that, is there anywhere else I should check, or do you have any other ideas? Like I said, there have not been any router configuration changes; our T1 circuit when down for a couple days prior to this problem, which is the only fluke thing that happened since the reporting of the problem. Everything has since been up, and running fine, including the gateway to gateway and Greenbow connections on the RV042. It seems odd to me QuickVPN would just stop working.
  4. DocLarge

    DocLarge Super Moderator Staff Member Member

    Have you been pushing a lot of traffic through the router? This was a problem the WRV54G suffered from also; if you had large downloads by either vpn or ftp, quickvpn would stop responding. Usually after a reboot, quickvpn would start working again...

  5. phusion1337

    phusion1337 LI Guru Member

    I've rebooted the device numerous times, attempting to connect via QuickVPN right after, no change :(
  6. TazUk

    TazUk Network Guru Member

    Can you telnet to port 443 of the router remotely?
  7. phusion1337

    phusion1337 LI Guru Member

    Just tried, and yes, it does not refuse the connection. I did find something strange though...

    I actually own 2 of these devices, the second one being only used for a single site-to-site connection for a different subnet, which normally does not utilize QuickVPN clients.

    I created a QuickVPN client on the second one, attempted to connect from the same laptop that's failing to connect to the first one, and sure enough, it works fine.

    Here's the strange thing I noticed ... When I click on the "Firewall" page on the first one, it constantly refreshes the page about every second. Anything I toggle goes right back to what it was, because the page is constantly refreshing. I tried to access it with both Internet Explorer and Firefox with the same result. I do not experience this oddity on my second RV042.

    Both of these routers are on the same public IP block, sharing the same network environment.

    All that being said, we can rule out any port blocking or ISP issues; I get the same results on both (one working and one not) whether I'm coming from my Cable modem, or place my laptop on the same public IP block that the VPN routers are on themselves.

    Has anybody seen ANYTHING like this before? There's gotta be something weird going on, that page refresh thing can't be normal.

    Thanks in advance.
  8. gethoht

    gethoht Network Guru Member

  9. OpticalMan

    OpticalMan LI Guru Member

    Phusion1337, please explain the symptoms in more detail. I may have had the same problem as you. Check your wget_error.txt file and see if it was successful or if it shows some type of header error. I don't mean to steer you in the wrong direction if this isn't the case, but read this thread. It might have some relation to your problem: QUICKVPN CONNECTION FOR WRV54G/RV0XX SERIES ROUTERS

    This link should bring you to a post on about page 6 that solved the problem for me having the wget fail since it was timing out.
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