I just got a RV016 for my office this week and still I have not been able to get the VPN working for my remote users. They are using windows XP. I spent 3 hours on the phone today to the techs at Linksys and still could not get it running. I have configured it how they said to configure it, even had one of them take control remotely and configure it for me. Then I followed the instructions on their website for configuring windows xp. Still they cannot connect, it just eventually times out like there is not VPN server. Looking at various forums, it looks like there is a problem? I am about to ship this thing back if I cannot get it working pretty quick. I am moving to china myself in a week, and I need to have VPN connectivity to my network.