RVL200 - Help plan a workaround for bug when RVL200 fails to automatically reconnect WAN IP

Discussion in 'Cisco Small Business Routers and VPN Solutions' started by patrija, Mar 3, 2010.

  1. patrija

    patrija Addicted to LI Member

    RVL200 Firmware 1.1.7

    I have a shared AT&T internet line (27 public IPs) run into an office building with several different business. The line runs into a "dumb" D-Link switch with several RVL200's hanging off it, one for each business. Each RVL200 is set to it's own static WAN IP and each has a managed switch (DELL PC3548) which is configured with a trunk port for 802.1q VLANs and DHCP Subnetting.

    Everything works perfect ... except for a BUG in the RVL200. When the RVL200 resets (loses power, etc) it will not automatically apply the static WAN IP address. So I then need to travel to the office building, plug a computer into the RVL200, open the Web Management page, click the Setup tab, and then click Save Settings. The static WAN IP is still saved on the Setup page, but it never gets applied until I "Save Settings". NOTE - I opened a ticket with Cisco Small Business yesterday about this.

    Here's the workaround that I am hoping to figure out. I hung an old laptop off the "dumb" DLink switch with it's own static WAN IP and can Ping/RDP to that laptop to determine if ab issue is with AT&T or internal to the network (e.g. an RVL200 was power cycled). I need to configure that laptop and the RVL200s so that I can remotely (RDP) access an RVL200 web management portal when it fails to aquire a WAN address.

    Hopefully I explained that well enough. Ideas?
  2. patrija

    patrija Addicted to LI Member

    Received a call back from Cisco support offering to RMA the units. They require that I remove the units to ship them back and then they will ship new version. Total replacement time is <> 1 week. Only other option is a $75 advance shipment charge.

    The response to "these units are in production, send me a replacement first just every other vendor I deal with" was met with "it's policy". USELESS support on an obviously defective product!​
  3. vpnuser

    vpnuser LI Guru Member

    You might want to try binding a static ARP entry in your D-Link switch to help it learn the static WAN IP of RVL200.
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