Sympatico PPPoE problems.

Discussion in 'Tomato Firmware' started by Devileyezz, Jan 11, 2007.

  1. Devileyezz

    Devileyezz LI Guru Member

    [Toronto, Ontario, Canada]


    I've recently moved from Rogers to Sympatico because of Torrent problems.
    When I was on Rogers, I used a WRT54GL, and got dd-wrt (had problems), then moved to HyperWRT thibor15c... and after finally getting it to work right without kicking off wifi users, and staying stable, I was happy.

    Then torrent problems, so I switched to Sympatico.
    Now, Sympatico sent me a Speedstream 6520 router modem (a DSL modem which also serves as a wireless router, thereby eradicating the need to use our own router).

    But I want to use WRT54GL.
    And after researching how to make it use with the 6520, I made one eth connection from the 6520 to the WRT and it was fine.

    Except, it kept disconnecting once every 2-3 hours. Drove me nuts.
    And I tried to make a forum on HyperWRT and I think the author got a little icked that I was blaming the firmware/router rather than the ISP/modem. (But what else can I do? I tried connecting direct with the modem provided, and it was all fine.)

    So, I ditched HyperWRT.
    And now I'm on Tomato.

    Reset with NVRAM flash on HyperWRT, then uploaded tomato, and then started configuring tomato (and used it for a whole night.. and noticed it disconnected atleast 8-10 times during the night. Then realized I forgot to do a full reset with NVRAM flash AFTER flashing tomato, so I did that in the morning)

    Finally, it didn't work as it disconnected twice in 2 hours.
    So, I reset everything.. and connected the WRT to the 6520, and kept the WRT on DHCP instead of PPPoE, and opened up the 6520's GUI and made the settings for PPPoE.

    So, 6250 connected to Sympatico, and gave a DHCP IP to the WRT (WRT was also on DHCP). And in 6520, I DMZ'd the WRT.

    But many people say the DMZ in 6520 is broke and it won't really work.
    So this is my temporary solution.

    Eventually, I want the 6520 to ONLY act as the modem. And I use the WRT to set the PPPoE user/pass and make it connect to Sympatico and act as a router/dhcpd/etc.

    I'm requesting help so I don't have disconnects with the aforementioned setup.

    Thank you.
  2. digitalgeek

    digitalgeek Network Guru Member

    Call Sympatico and ask for a regular modem... the wireless router unit is garbage... I am running sympatico, and love it! The tech people at 310-surf are useless, but when it works it works great
  3. Devileyezz

    Devileyezz LI Guru Member

    I know!
    It took me 4 calls, and I still didn't get connected to even ONE normal english speaking person there.

    But luckily, I have an old 5200 lying around. And I used it. But the problem is, it does the same disconnects on that too.

    Also, I tried with both 6520 and the 5200 directly, and they were stable.. so I have no idea what's wrong.
  4. digitalgeek

    digitalgeek Network Guru Member

    the NAT engine in the 6520 is very bad, the 5200 was a good modem for me... I let Tomato manage the PPPoE and I use Keep alive (I found I had problems with connect on demand), other than that every thing is basically stock.

    I run upnp for uTorrent, and QOS (which is basically stock-changed oubound limit)... I have been getting downloads upwards of 500k and all my wireless clients are more stable than w/Thibor
  5. Devileyezz

    Devileyezz LI Guru Member

    Hmm, I might go home and reset both the 5200 and the WRT and see how it goes with the 5200.

    So sick of this, and it's hard to get someone knowledgeable from Sympatico too.
    I wish they had a contact by email thing, but not even that.
  6. digitalgeek

    digitalgeek Network Guru Member

    Last time I called 310-surf, they told me to take IE7 off because it wasn't compatible with XP... (it hasn't been the same since).

    I had been using my laptop at work online all day, came home and couldn't get online... my tower which was on but not used all day... had developed a connection problem and know I had to disable everything in msconfig and uninstall IE7... cause something was preventing it to get online... they lad I spoke to was spelling every command... conrad-micheal-delta and was frustrated when I wouldn't undestand her bad english I almost canceled my internet right then and there.
  7. Devileyezz

    Devileyezz LI Guru Member

    Haha, trust me.. I have enough stories!
  8. digitalgeek

    digitalgeek Network Guru Member

    I could tell you a couple of linksys tech support stories too... but of course I gave up on linksys... that's why Iam running Tomato!
  9. Disman_ca

    Disman_ca Super Moderator Staff Member Member

    Devileyezz: what have you done as far as hardware aside from swapping modems? Have you checked/tried your ethernet cables just to rule the wiring out? Just to clarify, you are monitoring for disconnects using a wired connection right? Have you tried the stock Linksys firmware to see what the results are?

    Off topic: My opinion, Bells sucks and Rogers is a better more reliable ISP if I was to choose. 9 times out of 10 when my clients have a service issue they are using Bell.
  10. Devileyezz

    Devileyezz LI Guru Member


    The cables are the same as the ones I used when Rogers was around. (sorry, I have an issue with Rogers' torrent policy)

    I think I'll be trying the stock linksys tomorrow. Simple upgrade firmware pointing to stock fw should do it, yeah?

    I was very happy to see connection of 3 hr 55 min on Tomato, and bam.. MSN reconnected, lol.
  11. Devileyezz

    Devileyezz LI Guru Member

    Sorry for this long log paste, but does that have anything to do with the disconnections?
  12. Devileyezz

    Devileyezz LI Guru Member

    I increased max connections to 4096 from the default.
  13. Devileyezz

    Devileyezz LI Guru Member

    Is it valid to be scared to go to stock linksys? And then maybe another firmware if stock doesn't work?

    What are the chances of bricking, as I had stock first, then went to DD-WRT, then thibor15c.
  14. digitalgeek

    digitalgeek Network Guru Member

    I started with Thibor, I did a clear settings, and loaded Tomato (@.05) and did a clear settings again. and I haven't had any problems (know I just do an update without clearing the settings)
  15. digitalgeek

    digitalgeek Network Guru Member

    Are you running QOS? (can any one with a little more experience with packets dropping have a look and let us know) From what I understand QOS can do that if you have exceeded your outbound. The other bt trick I have learned is to have your client cap its upload to around 40 or 50k (Sympatico offers 800kb up wich translate to around 100K up-- I like to leave some space for everything else) .
  16. Devileyezz

    Devileyezz LI Guru Member

    Nah man, I'm not running QoS (yet)
    I had it at 2048, but I yanked it to 4096 this morning.. let's see how it goes.

    My Azureus is on a capped upload too, around 200k.. and at peak times (when I'm on the PC) I pause seeds and do uploads at around 23k, because seems like my surfing gets affected with high uploads.

    I'm running out of ideas, because this is the 5200 I'm on, and haven't tried double NAT as I don't know how to and it still disconnects. Tried double NAT on 6520, and it seemed fine. But I don't trust it's DMZ. As many on dslreports say it's broken.
  17. Disman_ca

    Disman_ca Super Moderator Staff Member Member

    I'm not a heavy torrent user but definately your router is getting chocked (according to the log). I suspect Azureus is the real cause and you may want to cap it at a lower number than 200. QoS will most likely be helpful for you to assist with this connection issue. From what I've experienced (haven't used QoS on Tomato), it will help control torrent clients effectively your connection.
  18. Devileyezz

    Devileyezz LI Guru Member

    Hmm, maybe if I try to keep torrents switched off for a bit then I can narrow it down to the torrents!

    I'll try this tonight.
    Thanks Disman.
  19. Devileyezz

    Devileyezz LI Guru Member

    Disman, I don't know what to say.
    Around 7.30PM today, I paused all torrents on Azureus. And went partying.. just got home at 4.00AM.

    Guess what?
    I have a connection uptime of more than 9 hours!!!

    Which means, we have a problem solved kinda thing!!
    Now, all I need to know is how to work this torrents problem and solve it so I:
    1) can keep torrents running
    2) have good speeds on torrents as well
    3) have a stable router uptime/connection uptime
    4) can ensure wifi users not being disconnected

    Please help. :)
  20. digitalgeek

    digitalgeek Network Guru Member

    what encription are you using, and what devices are your wireless clients running?
  21. Devileyezz

    Devileyezz LI Guru Member

    Wow, 17 hrs and counting!!
    Anyway, no encryption yet. I just wanted everything to work, so I kept almost everything at defaults.

    Wireless clients are two known laptops (one of them runs torrents sometimes) in the house currently. (and later, two more laptops of mine.. making it a total of 4)
  22. Devotedfollower

    Devotedfollower LI Guru Member

    um, just a suggestion to everyone living in toronto, ontario, canada......

    I would highly recommend using teksavvy instead of sympatico for your DSL....
    I have about 5 others friends who use the service too and have no complaints and tech support actually know wtf they are talking about.

    check out: and (both of these sites for reviews) and their site: for product details

    Now that sympatico also has two mystery contracts and is charging caps for old customers:,17584626

    I would consider the switch.....

    further more, they aren't on the torix network (, having some of the worst don't know how people live with sympatico...

    But hey, if it works!

    P.S. If you have 4 separate customers (which all know each other) using teksavvy, you can sign up for the group dsl package :)

    Hope this helps!!! and no I'm not with teksavvy ... but someone told me about them just like I'm telling you (after visiting dslreports and complaining about cogeco) and I haven't looked back me if you have further questions.
  23. Devileyezz

    Devileyezz LI Guru Member

    Jon, thanks for all that information.
    I hate to admit it, but Sympatico _does_ have the worst customer service I've every experienced all my life, all over the world.

    I'd love to check out TekSavvy, but I'll have to pass on it this time because downtime in my house is really bad.

    And I _just_ moved to Sympatico from Rogers.
  24. Devileyezz

    Devileyezz LI Guru Member

    I'm currently talking to the author via email, and he's being very co-operative and helpful.

    Finally gotten around to asking him how I can solve the torrents issue.
    I see everyone seems to be able to work tomato with pppoe and torrents just fine out of the box! Why not me!? :(

    On a sidenote, does anyone know of a tutorial on how to play with QoS?
  25. digitalgeek

    digitalgeek Network Guru Member

    depending on how much control you want... ie per client... if you don't care and you have no VOIP, just enable QOS, it should work as is.
  26. Devileyezz

    Devileyezz LI Guru Member

    So, I finally put the latest firmware on the 5200. And let the router act like the pppoe client and connect.

    But it still kept disconnecting.
    What if I save b1 info on the 5200 and let the router connect to it via DHCP? Will the router be hidden, will the 5200 act like a router/firewall too?
  27. pharma

    pharma Network Guru Member

  28. digitalgeek

    digitalgeek Network Guru Member

    As I stated early in the thread, I was asked to remove software and tweak software on my computer because they didn't want to take the blame. Everything works now... I already told them that when I complete my current contract that I will be changing my service. I don't feel that the connection is as fast as they claim. I was told that they are starting to cap bandwidth for new subcribers. They will never admit it, but they have started some of rogers throttling games, which I feel is dishonest... I pay for 5meg, they should provide me with 5meg no matter what I do... download/surf/stream... If their network can't handle the throughput- fix the network...:thumbdown:
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