troubleshooting guide my wireless connection

Discussion in 'Networking Issues' started by jp376, Sep 27, 2005.

  1. jp376

    jp376 Network Guru Member

    Hi all,

    new to this forum and i am using a linksys WRT54GS router for my wireless connection.
    i encountered connection problems a lot times..unable to access available network. or unable to access the internet even though my signal strength is good....
    call up my ISP helpdesk and they keep telling me to reboot and reboot and reboot again and again....tell me to refer to router vendor if problem persist.....i am sicked n tired of them.....i m sure there are some ways to troubleshoot....
    Can u give me some troubleshooting guidelines that i can followed
    for my wireless connection... yr help is greatly appreciated.....

    Thanks a lot
  2. jgutz20

    jgutz20 Network Guru Member

    assuming you've gone through all the settings in the router, first thing i'd do is update the firmware on the router and see if that takes care of the issues that your having
  3. :thumbup: When using a wireless network first thing that you need to check is Interference-make sure no other wireless device running on the same frequency with your wireless devices. Second is Distance-make sure that the distance is still in range of the signal from the Access Point. Then the last thing is obstruction, make sure there is no thick walls, big furnitures or anything that will obstruct the wireless signal.:smile:
  4. Esquire

    Esquire Mesquire Staff Member Member

    There exists on the entire setup two types of connection: a broadband connection provided by your ISP (or WAN) and a local area network (or LAN, or WLAN for wireless network) established between your router and your computer. The two are mutually exclusive, i.e., one can exist without the other, so when you connect to the Internet, you are, in fact, connecting through these two types of connections, thus when you troubleshoot, you must verify them one at a time and not as a single entity. Many ISP do not accept responsibility nor offer assistance to LAN setup using a customer's own network equipment.

    1. Verify your network connection

    There are several approaches to this, but the best way is to run an IPCONFIG command.

    (for Win XP) Go to Start > Run
    Type and open: CMD
    At the prompt on the new screen, enter and execute: IPCONFIG /ALL

    All network adapters on your computer will be shown with any existing network connection in full details. An adapter with a valid network connection to a Linksys router, be it a wired or wireless connection, should show the following default parameters:

    IP Address: (this is your computer's IP address on the network)
    Subnet Mask:
    Default Gateway: (this is your router's IP address on the network)
    DHCP Server:
    DNS Servers: or IP addresses from your ISP (see image below)

    If you don't see any of the above parameters, you do not have a valid network connection. Troubleshoot your network.

    2. Verify your broadband connection

    Open a new broswer window and go to

    When prompted, enter your admin password


    Once your have logon to your router, go to Status > Router and verify your broadband connection


    If you don't see any valid IP address from your ISP, you do not have a broadband connection, in which case, verify your router has been setup correctly by going to the Setup page on your router. Configuration will depend on the type of connection your ISP uses, this is an example of a DSL connection using a PPPoE dialler:

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