WAG354G v2 Kills Phone Line

Discussion in 'Other Linksys Equipment' started by Catsworth, Aug 13, 2006.

  1. Catsworth

    Catsworth LI Guru Member

    Hi Guys,

    Got a really odd problem here.

    I have a WAG354G connected via Ethernet to Windows XP machine, and then via standard modem cable to a phone socket. This connection works fine, both wirelessly and through the Ethernet connection.

    I am currently troubleshooting a connection issue for a friend.

    He is using an identical setup to me, apart from the fact that he has a WAG354G v2.

    Whenever his WAG354G v2 is plugged into the telephone socket (via the standard modem cable) it 'kills' the line - there is no dial tone on any of the connected handsets, and the WAG354G v2 cannot establish a connection to the ISP (presumably because there is no dial tone).

    I have tried to isolate all potential sources of problem. I've swapped all cables, swapped the microfilter, soft reboot, hard reboot, full reset to factory settings and rebuild. None of these things have helped.

    In a final attempt to find out what is going wrong I have brought his WAG354G v2 to my home, set it up with the same settings as my WAG354G and plugged it it. As soon as it is connected to the phone line it kills the line and none of the handsets can get a dial tone.

    I can access the Admin Control Panel (ACP) fine by going to the standard IP address, all functions on the ACP appear to work correctly. I've checked (and double checked) the settings on the router and they're exactly the same as mine - the thing just refuses to work.

    Can I assume that his WAG354G v2 is dead and ask for a replacement? Can anybody offer any tips as to how it can be fixed (firmware upgrade?).

    Apparently it worked fine for about 2 weeks and then just stopped. Is it possible that something environmental has affected it? It's plugged into a surge protector so I don't think it's the electrical supply, is there any chance it might have been damaged by something on the phone line? He does has a monitored security system connected to the phone line also (which has an internal modem, and connects to a remote monitoring station) could this have damaged the WAG354G v2 somehow?

    Thanks for your help.
  2. tarquel

    tarquel Network Guru Member

    Yep - power surge down the phone line is quite probable. Having a surge protector on the electrical supply wont stop that indeed. You can get surge protectors for the phone line socket incidentally - definately advisable as a bad surge can do a lot of damage :S

    I'd say that unless the phone lines in his area are known for surge problems, and if not, if there wasn't any storms before it died, its likely to be have developed a fault of it's own. Contact Linksys directly regarding the situation and/or the supplier of the unit.

  3. Toxic

    Toxic Administrator Staff Member

    are you using the require ADSL filters that are needed for ALL connections to phones when ADSL is being used?
  4. Catsworth

    Catsworth LI Guru Member

    Sorry, didn't mean to forget this thread <d'oh!>

    This has now been resolved. The telephone line had a security system connected to it that wasn't filtered. A quick visit from an engineer resolved that issue, and (as far as I know) all has been ok since.

    Thanks for the help guys :)
  5. icest0rm

    icest0rm Network Guru Member

    eheh...always use splitter with those kind of lines, your adsl provider should beware about it :)
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