WRT54GL disconnecting from DSL modem

Discussion in 'Cisco/Linksys Wireless Routers' started by wesler9, Apr 21, 2007.

  1. wesler9

    wesler9 LI Guru Member

    I have a WRT54GL that I connect a PC and a Xbox 360 to. Over the past few days, if I log into Xbox live and start a multiplayer game, the router will disconnect from the modem. It gives an "Unable to get IP address from PPPoE server" error message.

    It will then intermittently connect and disconnect from the DSL modem. My ISP says the modem is fine and the problem is with the router. After 4 hours online with linksys tech support nothing was resolved as they were kinda worthless.

    Is this an issue that has to do with my Xbox or just a general problem with the router? Anyone else had this problem?
  2. Toink

    Toink Network Guru Member

    It would help if you could post how your modem and router is set up... Is the modem on PPPoE/PPPoA and the router on Auto DHCP, or the modem on bridge and the router does the dialing?
  3. ka9yhd

    ka9yhd LI Guru Member

    Remember that ISP's do not support 3rd party hardware and they quite often will blame your router when it may be a problem with their system.

    I had a problem with both a WRT54GL and a WRTSL54GS randomly disconnecting from my DSL line with PPPoE. After going round and round with my ISP, they finally sent a tech to my home and he brought with him a Broadextend router which also had problems with random disconnects.

    To make a long story short, I am switching ISP's because neither Linksys, the GL or the SL will even connect. My ISP must have changed something. The only thing that connects is a PC connected directly to the modem or a spare pc that I am using as a router which is running a Linux router/ firewall that is using Roaring Penguin's PPPoE client.
  4. wesler9

    wesler9 LI Guru Member

    So I have my DSL login information stored in the router setup so I assume it does the dialing.

    In my setup I don't have any wired PC connected to either the router or the modem. Everything is connected wirelessly.
  5. ifican

    ifican Network Guru Member

    Well you know at this point that the xbox is part of the problem, now it may not be the problem but it is what is causing the effect you are seeing. Try connecting wired and see if there is an issue, then if you can try connecting with the router out of the equation. If the symptoms go away at any point you know the last thing you changed is most likely the root cause. However if the problem persists and you are down to the xbox connected directly to your isp then i would say your isp is to blame and that one is hard to get them to admit and sometimes not worth the effort.
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