WRT54GSV4 disconnects when using the phone

Discussion in 'Cisco/Linksys Wireless Routers' started by zeronian, Mar 30, 2006.

  1. zeronian

    zeronian LI Guru Member

    so whenever the home phone is in use in any way, whether receiving a call or making one, the internet connection disconnects. I'm pretty sure this only started happening when I just started using this router, I didn't use a router at all before this. what could be the cause of this? is it a firmware thing?
  2. EOppie

    EOppie Guest

    I imagine you are using a GHz range cordless phone...correct?

    Try changing the channel that you are using with the router, should fix the problem. Also Move the base station of the phone away from the router if they are close to one another.
  3. zeronian

    zeronian LI Guru Member

    I have a 900mhz phone on the other side of the house, but I don't think it's that anyway. I tried unplugging all the cordless phones and only having a corded one plugged, and I still get disconnected
  4. styrian

    styrian Network Guru Member

    ...ähem...did you install your splitter box in the right way ? I suppose, you don´t have ISDN....

    Greetz, Styrian
  5. zeronian

    zeronian LI Guru Member

    what splitter box? I use Verizon DSL. all I know is that this never happened before I used a router. when the modem was directly connected to the computer I could use the phone and the DSL would never disconnect at all
  6. Thibor

    Thibor Super Moderator Staff Member Member

    your microfilter is either faulty, ill-fitted or not fitted at all. An adsl microfilter is needed on every socket where a telephone is fitted.
  7. zeronian

    zeronian LI Guru Member

    it's definitely not the filters, because if I don't install a filter on a phone, the DSL doesn't work, period. the DSL LED on the modem won't stay lit either. it's not the filters.
  8. Toxic

    Toxic Administrator Staff Member

    just a thought.....are the RJ11 plugs connected into the correct sockets though?
  9. zeronian

    zeronian LI Guru Member

    I'm sure that everything is plugged into the right jacks. you have to remember this didn't happen before I used the router. doesn't that mean it has something to do with the router?
  10. Toxic

    Toxic Administrator Staff Member

    have your tired any other phone near the router? maybe the phone you are using is interfering with the radio chipset and making the router unstable (just a guess) so if you can try using another phone oor if the phone allows you to change channel try that.
  11. zeronian

    zeronian LI Guru Member

    I have already unplugged the phone that shared the same jack via a two way plug. there aren't any other devices sharing the same outlet now. I can be using a phone upstairs or on the other side of the house, or all that has to happen is that the phone rings, and I get disconnected.
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