WRV54G totally fustrated

Discussion in 'Cisco Small Business Routers and VPN Solutions' started by mdbill2006, Oct 31, 2005.

  1. mdbill2006

    mdbill2006 Network Guru Member

    I have had the WRV54G for one week now. I have the quickvpn software as well. I have taken the router out of the box, set up a few vpn users, and thats it for changes.
    When a user tries to get in using quickvpn, they get connecting, verifying network, then, the remote gateway is not responding. You will now be disconnected, please try again later. I have tried later, days later... called linksys, chatted with linksys, had linksys check the router... all is right. Why can I not get in all the way.
    I have reloaded the firmware, upgraded the firmware, used the beta firmware.... what can it be.... please help... or this is going back to BB.
    My users on the outside have home routers, some are at offices behind routers.. and one connected directly to a cable modem..
  2. DocLarge

    DocLarge Super Moderator Staff Member Member

    In a nutshell:

    1) Make sure "IPSEC Passthru" is enabled on the WRV54G
    2) Disable VPN Tunnel and VPN Gateway on the WRV54G
    3) Email the below link to your users:


    If you are getting the "verifying network" error, that means you've done your job right because your clients are hitting the router. Now you just need to focus on the computers your users are connecting with because it's now coming down to their individual settings and applications they have running.

    The problem sounds like it's on the users side because quickvpn is "extremey" finicky if the ports and services it needs to use are being used by other services. Basically, quickvpn "does not" like to share at all.

    Provided all of your users are on broadband, this is where your problem lies. The WRV54G does what is advertised, it's just that there was sketchy documentation that was first released which didn't answer how to establish a single client connection to it. Tazuk and myself have state numerous times "quickvpn does work" (that's my story and I'm sticking to it).

    Have a look at the sticky section in this forum regarding the quickvpn unit; it's doing the job provided the person setting it up knows their craft :)

    Post if you have anymore problems with it...



    I've noticed with the new version of quickvpn, I was getting the "verifying network;" I switched back to the older version and I was able to connect again. As a hunch, check with your users and see what version of quickvpn they're using.
  3. mdbill2006

    mdbill2006 Network Guru Member


    Where can I get the older version of QuickVpn?

    Also, I have VPN Tunnel and Gateway disabled..

    I do not understand this tunnel thing however. Should something be in the local secure group? and the items below that.?
  4. DocLarge

    DocLarge Super Moderator Staff Member Member

    I'll email and older version to either toxic or JD and have them upload it to the linksysinfo site.

    You do "not" need anything in the PPTP tunnel area. Quickvpn will establish its own tunnel tunnel. This is done by the wrv54 being designed to listen on port 443 (which is always open) and port 500 (ipsec). Configuring anyone of the tunnels while attempting to connect with quickvpn will keep quickvpn from connecting.

    You would only use the vpn tunnel settings under the "VPN" section if you were going to be connecting remotely with a third party vpn client such as greenbow vpn, or ssh sentinel. If you are not using any of those clients, you do not need to use that section.

  5. mdbill2006

    mdbill2006 Network Guru Member

    VPN and Firewall

    Thank you for your help... I have one user up using a Dlink router, however, he had to disable his router firewall to get connected. Is there any way to let him keep his firewall on the router running and use quickvpn.

    As far as the older version... how is it different?

    I have one more user in a goverment office.. I am sure his router is configured very secure.... I am wondering is it possible his router will prevent him from getting to my vpn.
  6. tulindoy

    tulindoy Network Guru Member

    Question here, I got my VPN working but once a user is connected, another user cannot connect or it won't allow to connect, it says "The remote gateway is not responding...." message. How manny concurrent vpn user does WRV54G support? Thanks!
  7. TazUk

    TazUk Network Guru Member

    Depends, are we talking about IPSEC tunnels or QuickVPN clients?
  8. tulindoy

    tulindoy Network Guru Member

    QuickVPN clients. I have configured my WRV54G (by following the instructions found on this site, thanks! ) and its working great with QuickVPN client software but it won't allow any other connections.
  9. TazUk

    TazUk Network Guru Member

    You can have up to 5 QuickVPN connections using the standard firmware. There is an optional firmware upgrade which extends this to 50.
  10. tulindoy

    tulindoy Network Guru Member

    I am using the standard firmware. I created 2 accounts for QuickVPN clients. I can successfully log-in using 1 of the client accounts. When I tried connecting using the other account, it won't allow me, it says remote gateway not responding. I am connecting from the same network using account 1 and 2 on separate PCs.
  11. TazUk

    TazUk Network Guru Member

    That will be why then, you can only have one client per location. If you have multiple clients at the site then you'd be better off setting up a site-to-site VPN.
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